How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2311
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

OS10.6 (purchased 2009 - now a dinosaur, I know) Running Snow

Resolved Question:

OS10.6 (purchased 2009 - now a dinosaur, I know) Running Snow Leopard. All crashed last week. Reinstalled from original discs also reinstalled Snow Leopard.

Everything but iPhoto library seems to be there, but all mixed up. How can I find them?

External backup died and did not replace it until yesterday. (Hard lesson) Computer too old for iCloud.

Ay help will be appreciated.

Thanks, Sarah
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

To clarify, did you re-install OS X over the top of the existing system so that you are using the same user account (in other words, it retain settings such as email accounts, Safari bookmarks, etc)?

Customer: replied 1 year ago.

yes, that is correct

Expert:  John T. F. replied 1 year ago.
Okay, and have you installed all OS X updates again via System Preferences > Software Update?

Also, is iPhoto itself still functional, it's only your photos that are missing?

Customer: replied 1 year ago.

Yes, just installed updates


Iphoto file is there, but empty. Have not tried to upload any new photos.

Customer: replied 1 year ago.

Just plugged in the iPhone to upload a few photos , iPhoto openedk but but no response.

Expert:  John T. F. replied 1 year ago.
Okay,

Quit iPhoto.

in the Finder, click the Go menu at the top of the screen and choose Home.

Then open your Pictures folder

Do you see a file named "iPhoto Library"?

Customer: replied 1 year ago.

iPhoto Library is there, opened but empty.

Expert:  John T. F. replied 1 year ago.
Okay, please Control-Click or Right-Click on the iPhoto Library file and choose Get Info.

What does it list for Size?

Customer: replied 1 year ago.

53KB

Expert:  John T. F. replied 1 year ago.
Okay, that sounds like a new iPhoto Library rather than a previously existing library. Are there any other similarly named files or folders in the Pictures folder?
Customer: replied 1 year ago.

the only other thing in the pictures folder is the iChat Icons. I don't use iChat

Expert:  John T. F. replied 1 year ago.
Alright,

Close the pictures folder.

In the FInder, click the Go menu and choose Computer

Open the Macintosh HD volume

Open the Users folder

You should see one named Shared, possibly one named Guest, and then another which is your current Home folder. Do you see any others beyond those three?
Customer: replied 1 year ago.

not highlighted -


 


Under sharing & Permission it shows Namel(me) privilege -read and write


 


staff read only


 


everyone read only


 

Expert:  John T. F. replied 1 year ago.
It sounds like you are looking in the wrong place. Close the Get info window, close any other Finder windows you have open right now and let's try again.

In the FInder, click the Go menu and choose Computer

Open the Macintosh HD volume

Open the Users folder

You should see one named Shared, possibly one named Guest, and then another which is your current Home folder. Do you see any others beyond those three?
Customer: replied 1 year ago.

only me and "shared folder" none others

Expert:  John T. F. replied 1 year ago.
Thanks.

In the top right of the menu bar, click the Spotlight magnifying glass.

Enter "iPhoto Library" in the search box.

Does more than one library come up in the results?

Customer: replied 1 year ago.

2 library - doc


1 Library - pictures


1 Library6.iphotos


1Library.iphotos


album datamxl


 


Yikes!

Expert:  John T. F. replied 1 year ago.
What happens if you select the first one?

2 library - doc
Customer: replied 1 year ago.

top hit ...iPhoto Lib. - opens - empty

Expert:  John T. F. replied 1 year ago.
Okay.

I hate to be the bearer of bad news and please don't shoot the messenger but it appears that the iPhoto Library was lost during your crash.

You are still using the same account as prior to the crash, other data seems to be intact, and unfortunately it sounds like you don't have a valid backup that might contain this data to recover it from...

As it stands, I'm afraid the answer is not one you will be happy to hear but the original photos appear lost.

If you continue to have questions on this topic, just reply back to this discussion. I will be more than happy to work with you further. Hopefully, this info will answer your question. If so please, please remember that when you are asked to give a rating, you are rating my personal service only and not this website itself or your issue.

Thanks and good luck,
John
Customer: replied 1 year ago.

John - that's what I was afraid of....most of my life in photos...gone.Yell My fault, and you did your best.


 


Do I still get charged the $68 ???

Expert:  John T. F. replied 1 year ago.
There is one other option you may want to try. Since you had to re-install OS X it is likely that any lost files have already been overwritten BUT there is a utility to check for lost files and recover them called Disk Drill:

http://www.cleverfiles.com

They have special suggestions for the recovery of photos, too:
http://www.cleverfiles.com/photo-music-recovery.html

It may be worth a shot. If you can't recover the entire library perhaps individual photos might be found if the contents of the hard drive has not moved around too much.

As far as the initial deposit for the question goes, I'm not an employee so I can not see your account details but until you actually positively rate one of my answers then I do not get paid anything and that choice is entirely up to you! Smile

John
Customer: replied 1 year ago.

I understand. Thanks for the tip.


 


You will get paidCool because you did your best.


 


Aloha, from Hawai'i

Expert:  John T. F. replied 1 year ago.
Thanks very much and you are very welcome!

I enjoyed working with you – please feel free to request me again at any time when you come back to ask another Apple-related question. I can assist with a myriad number of issues, including speed or performance improvements, hardware or software updates, new device/software recommendations and other frustrations you may experience in the future.

I can be reached directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2311
Experience: 20+ years in the computer/Mac industry
John T. F. and 5 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified