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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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I cant get my ipad to turn off or on. There is an icon saying

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I can't get my ipad to turn off or on. There is an icon saying icloud hasn't been backed up for 6 weeks. I have it connected to wifi,connected to an outlet, but I can't get it turned off.
Hi,

I am Vinod. I will try my best to help you resolve this issue.

Don't worry. Your ipad is just frozen and a simple reset should resolve the issue.

Press and hold the power button and the home button together until you see an apple logo.

Let me know whether this resolves your issue.

Thank You
Vinod
Vinod Menon and 4 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

I thought I had replied to you. You solved the problem and the Ipad is working great. Thanks Marilyn

Great to know that, Marilyn..:)

The freezing issues are common, and whenever that happens, just try the reset, which will refresh the memory.

Have a great night!

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