Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Thank you for your response.
I had thought of that too. I did start Rosetta Stone from the applications folder and the only thing that came up was a message that there was a new update as of 31 July 2013. I told it to go ahead and update. It took maybe 6 minutes and didn't open again so I went to the applications folder and opened it and then again the only thing that came up was the update request and the only choices were to update or quit. I did it once more and I think I restarted my computer, thinking maybe it needed that. Before I bought the Airbook I had called Rosetta and they had assured me that I would not need to buy new CDs. This was an expensive software and I'm understandable upset about it.