Hi Joey, I will try to help. Firstly lets try a different free burning software called burn. http://burn-osx.sourceforge.net/Pages/English/home.html Let me know how you get on.
I am downloading it. It gave me 3 options. Download Burn. Download G3 version, and download 64 bit versions. I selected the first
Yes that should be fine.
Just to update you. iDVD did as I expected. It said 10 minutes left when it spat the disc out the drive, and carried on reporting the minutes down to 1 minute left, which is where it has sat for half an hour. burning thing spinning as usual, but disc not in drive!Burn is installed. shall i try burning a small avi file?
Well I tried, but it says incompatible file type. Asks if i want to convert the avi file to mpg. I need to be able to burn AVI files like I used to on this drive. I can try an mpg if you want though
tried converting but it hands on "checking file". Maybe that avi file is corrupt, I did wonder that before actually, but i have many others which have burned before and are definitely good files so i will try one of those. will try a quick burn of a small mgp first.
Burn hung, couldn't quit, stuck on "checking file". So i have force quit it
i was trying under VIDEO. Now trying to burn original AVI file using "Data" tab. its now burning.
28 seconds left it says
Yes the video tab is just for dvd's and must be in certain formats only. The data tab should work for every file type.
it gave the dingaling completed sound
testing the disc
i put the disc in dvd player (which plays AVI files from discs burned with Finder) and can't recognise the disc, can't play. tried another player which also plays them and same on there, "incompatible disc". Is this because I ran it as DATA? Is that not what Finder does when I drag a file to a blank inserted disc and click burn?
Yes you cant put a normal disk into a normal dvd player.
You can use this software to convert to dvd format but I dont know if it converts avi but there no harm in trying it. http://ffmpegx.com/index.html
sorry i haven't a clue how to work this program
it wants me to locate files, i dont understand any of it,
i dont need to convert anything though. i have a load of media files, mp4, avi, flv, and more.
All those media files wont play on a regular dvd player. The dvd format is a form of mpeg2. idvd makes these in the background without any intervention. I didn't think the finder did but perhaps it does.
What is ffmpeg asking you to find?
You could also try another program like handbrake but I'm not sure it's any simpler than ffmpeg. http://handbrake.fr/
Sorry Daniel, I am getting really confused where we are going with this. Its probably my fault as I am working on several other complex things at present, but so far we managed to burn a data file to disc with Burn. I am going to try to burn a data file, such as a pdf, with Finder.
ok the avi file has been converted to .mpg. i am going to try burning a DVD disc with Burn and that mpg file
oh, i can't, its stil converting
looks like the last program did manage to convert an MP4 to mpg. will try burning that in Burn
damn, it was still converting, yet the file was complete and watchable. weird
a bit lost what to do next.
ok, in ffmpeg when you chose the target format did you choose to dvd?
opening app again to look
there isn't a DVD option
there are: DVD-lo
DVD mpeg2enc
DVD ffmpeg
and KDVD
OK, lets leave ffmpeg for a minute. is Burn still converting a file?
yes
looks like it will be a while. I can kill it
i will try to use finder to burn a few jpegs to disc in mean time.
just tried to burn an ISO in finder. gave the error within 60 seconds of starting the burn. The disc can’t be burned because an unexpected error occurred (error code 0x8002006E).
i wouldn't mind if it didn't bugger a disc every time!! must have gone through hundreds!
Update - the very final check i wanted to do was to check this external burner drive since its a few years old. I plugged it into my old 5 year old 24" iMac. Ran iDVD on that same file, converted and burned perfectly. Just tested in DVD player and its perfect. SO. the drive is definitely working, which confirms (in my view) that this not a hardware problem.
72% conversion in Burn
OK, let Burn finish and hope for the best.
haha i am used to doing that, hoping ;)
Yes the external burner is clearly fine.
What version of OS X are you running?
10.8.4
ok, conversion finished in Burn. Now burning a TDK DVD in Superdrive
ERROR and eject at end of burn:Burn Quit UnexpectedlyClick Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
clicked "report" and pasting details below:
Process: Burn [1410]Path: /Applications/Burn.app/Contents/MacOS/BurnIdentifier: com.kiwifruitware.BurnVersion: 2.5.1 (24)Code Type: X86 (Native)Parent Process: launchd [278]User ID: 501
Date/Time: 2013-08-01 16:56:50.632 +0100OS Version: Mac OS X 10.8.4 (12E55)Report Version: 10
Interval Since Last Report:(NNN) NNN-NNNNsecCrashes Since Last Report: 10Per-App Interval Since Last Report: 11675 secPer-App Crashes Since Last Report: 1Anonymous UUID: 11018C3C-B78D-02D1-2A8E-B6979B1BD484
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Burn.app/Contents/MacOS/Burn __TEXT 0000000000001000-000000000005e000 [ 372K] r-x/rwx SM=COW /Applications/Burn.app/Contents/MacOS/Burn
Application Specific Information:objc_msgSend() selector name: length
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0 libobjc.A.dylib 0x92b57a8b objc_msgSend + 271 com.apple.AppKit 0x93eb86d5 -[NSTextView insertText:] + 362 com.kiwifruitware.Burn 0x0004df63 -[KWAlert setDetails:] + 7663 com.kiwifruitware.Burn 0x000475e7 -[KWDiscCreator burnFinished:] + 12914 com.apple.Foundation 0x9119be52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 495 com.apple.CoreFoundation 0x96aac851 ___CFXNotificationPost_block_invoke_0 + 2576 com.apple.CoreFoundation 0x969f7e8a _CFXNotificationPost + 27947 com.apple.Foundation 0x91184988 -[NSNotificationCenter postNotificationName:object:userInfo:] + 928 com.kiwifruitware.Burn 0x00030865 -[KWBurner burnNotification:] + 29489 com.apple.DiscRecording 0x95d6a431 NotificationCallback(__DRNotificationCenter*, void*, __CFString const*, void const*, __CFDictionary const*) + 33610 com.apple.DiscRecording 0x95d51c31 DRNotificationCenterObject::DeliverApplier(__CFData const*, void**) + 6511 com.apple.CoreFoundation 0x969e1ef0 CFArrayApplyFunction + 19212 com.apple.DiscRecording 0x95d51877 DRNotificationCenterObject::Deliver(__CFString const*, void const*, __CFDictionary const*, void const*) + 44113 com.apple.DiscRecording 0x95d50edd DRNotificationReceiver::HandleMachMessage(mach_msg_header_t*, long, __CFAllocator const*, DRNotificationReceiver*) + 45314 com.apple.CoreFoundation 0x969b1325 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 5315 com.apple.CoreFoundation 0x969b0f52 __CFRunLoopDoSource1 + 14616 com.apple.CoreFoundation 0x969e6cea __CFRunLoopRun + 215417 com.apple.CoreFoundation 0x969e601a CFRunLoopRunSpecific + 37818 com.apple.CoreFoundation 0x969e5e8b CFRunLoopRunInMode + 12319 com.apple.HIToolbox 0x90c8ff5a RunCurrentEventLoopInMode + 24220 com.apple.HIToolbox 0x90c8fcc9 ReceiveNextEventCommon + 37421 com.apple.HIToolbox 0x90c8fb44 BlockUntilNextEventMatchingListInMode + 8822 com.apple.AppKit 0x9392793a _DPSNextEvent + 72423 com.apple.AppKit 0x9392716c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 11924 com.apple.AppKit 0x9391d5cc -[NSApplication run] + 85525 com.apple.AppKit 0x938c05f6 NSApplicationMain + 105326 com.kiwifruitware.Burn 0x00002ef6 _start + 21627 com.kiwifruitware.Burn 0x00002e1d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager0 libsystem_kernel.dylib 0x9a05f9ae kevent + 101 libdispatch.dylib 0x97d79c71 _dispatch_mgr_invoke + 9932 libdispatch.dylib 0x97d797a9 _dispatch_mgr_thread + 53
Thread 2:0 libsystem_kernel.dylib 0x9a05c7d2 mach_msg_trap + 101 libsystem_kernel.dylib 0x9a05bcb0 mach_msg + 682 com.apple.CoreFoundation 0x969e0f79 __CFRunLoopServiceMachPort + 1853 com.apple.CoreFoundation 0x969e695f __CFRunLoopRun + 12474 com.apple.CoreFoundation 0x969e601a CFRunLoopRunSpecific + 3785 com.apple.CoreFoundation 0x969f5ab1 CFRunLoopRun + 1296 com.apple.DiscRecording 0x95d38285 DRWorkLoop::WorkLoop() + 2737 com.apple.DiscRecording 0x95d3815d DRWorkLoop::WorkLoopEntry(DRWorkLoop*) + 178 com.apple.DiscRecording 0x95d37efe DRThreadObject::StartRoutine(DRThreadObject*) + 1429 com.apple.DiscRecording 0x95d37e6f DRThreadObject::SymbolRoutine(DRThreadObject*) + 1710 libsystem_c.dylib 0x90b275b7 _pthread_start + 34411 libsystem_c.dylib 0x90b11d4e thread_start + 34
Thread 3:: com.apple.CoreAnimation.render-server0 libsystem_kernel.dylib 0x9a05c7d2 mach_msg_trap + 101 libsystem_kernel.dylib 0x9a05bcb0 mach_msg + 682 com.apple.QuartzCore 0x949e4c08 CA::Render::Server::server_thread(void*) + 4413 com.apple.QuartzCore 0x94a75816 thread_fun + 294 libsystem_c.dylib 0x90b275b7 _pthread_start + 3445 libsystem_c.dylib 0x90b11d4e thread_start + 34
Thread 4:0 libsystem_kernel.dylib 0x9a05e8e2 __psynch_cvwait + 101 libsystem_c.dylib 0x90b2c2e9 _pthread_cond_wait + 9382 libsystem_c.dylib 0x90b2c572 pthread_cond_timedwait_relative_np + 473 com.apple.CoreServices.CarbonCore 0x92dbc6ad TSWaitOnConditionTimedRelative + 1774 com.apple.CoreServices.CarbonCore 0x92dbc184 TSWaitOnSemaphoreCommon + 2725 com.apple.CoreServices.CarbonCore 0x92dbc40d TSWaitOnSemaphoreRelative + 246 com.apple.QuickTimeComponents.component 0x953133bc 0x94d1d000 +(NNN) NNN-NNNNbr/>7 libsystem_c.dylib 0x90b275b7 _pthread_start + 3448 libsystem_c.dylib 0x90b11d4e thread_start + 34
Thread 5:: com.apple.appkit-heartbeat0 libsystem_kernel.dylib 0x9a05ec72 __semwait_signal + 101 libsystem_c.dylib 0x90bb1a55 nanosleep$UNIX2003 + 1892 libsystem_c.dylib 0x90bb191e usleep$UNIX2003 + 603 com.apple.AppKit 0x93b0cc2d -[NSUIHeartBeat _heartBeatThread:] + 8794 com.apple.Foundation 0x911d6448 -[NSThread main] + 455 com.apple.Foundation 0x911d63cb __NSThread__main__ + 13966 libsystem_c.dylib 0x90b275b7 _pthread_start + 3447 libsystem_c.dylib 0x90b11d4e thread_start + 34
Thread 6:0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 101 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 452 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 4483 libsystem_c.dylib 0x90b11d2a start_wqthread + 30
Thread 7:0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 101 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 452 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 4483 libsystem_c.dylib 0x90b11d2a start_wqthread + 30
Thread 8:0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 101 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 452 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 4483 libsystem_c.dylib 0x90b11d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00559cf0 ebx: 0x93eb86bf ecx: 0x941751fd edx: 0x10000000 edi: 0x00000000 esi: 0x002a3de0 ebp: 0xbfffe208 esp: 0xbfffe1c4 ss: 0x00000023 efl: 0x00010206 eip: 0x92b57a8b cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x00000000Logical CPU: 3
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External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 15 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 1693 thread_create: 1 thread_set_state: 0
VM Region Summary:ReadOnly portion of Libraries: Total=193.7M resident=85.6M(44%) swapped_out_or_unallocated=108.1M(56%)Writable regions: Total=151.0M written=37.8M(25%) resident=48.2M(32%) swapped_out=2896K(2%) unallocated=102.9M(68%) REGION TYPE VIRTUAL=========== =======ATS (font support) 31.9MATS (font support) (reserved) 4K reserved VM address space (unallocated)CG backing stores 2284KCG image 324KCG raster data 64KCG shared images 224KCoreAnimation 4KCoreServices 2684KIOKit 5264KIOKit (reserved) 128K reserved VM address space (unallocated)MALLOC 85.7MMALLOC guard page 48KMemory tag=240 4KMemory tag=242 12KMemory tag=249 156KMemory tag=35 1828KOpenCL 52KOpenGL GLSL 1552KOpenGL GLSL (reserved) 128K reserved VM address space (unallocated)Stack 68.1MVM_ALLOCATE 16.3M__DATA 10.2M__DATA/__OBJC 480K__IMAGE 528K__IMPORT 24K__LINKEDIT 31.8M__OBJC 2844K__OBJC/__DATA 64K__PAGEZERO 4K__TEXT 161.9M__UNICODE 544Kmapped file 75.0Mshared memory 25.5M=========== =======TOTAL 525.3MTOTAL, minus reserved VM space 525.0M
Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 3.1 GHz, 12 GB, SMC 1.72f2Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2PBluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: ST31000528AS, 1 TBSerial ATA Device: OPTIARC DVD RW AD-5690H, 2.61 GBUSB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2USB Device: Back-UPS BR 800 FW:9.o4 .I USB FW:o4, 0x051d (American Power Conversion), 0x0002, 0xfa120000 / 6USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa132000 / 10USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2USB Device: Expansion Desk, 0x0bc2 (Seagate LLC), 0x3312, 0xfd140000 / 6USB Device: hub_device, 0x050d (Belkin Corporation), 0x0237, 0xfd130000 / 5USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd135000 / 7USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd135400 / 8USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
should i bother sending to apple? !
Thats annoying. My thoughts are there may be a ram issue but I want you to test something first. Delete a preference file and try and burn a disk on the finder again. Go to your user account> library > Preferences > com.apple.finder.plist and delete that file. Then restart your mac. On 10.8 the library folder is hidden so when you are in your user account in the "go" menu hold down the "alt" key and you will see it appear and you can click into it.
sorry but no point doing that. I have done it SEVEN times in the past 24 hours! I deleted that file from both the user account, and the system library folder. I emptied trash and rebooted, did all that 7 times. I also deleted the ENTIRE contents of the Caches folder, which was 3.7 GB.I tried to burn in between each time, no change.
if you think its a ram issue, i should mention that I upgraded the RAM from 4GB to 12GB shortly after buying the machine. It was decent, not cheap stuff. I can't actually remember where i got it, but my friend (an apple fanatic and techie) confirmed which to buy, so I hope that isn't the problem. I don't know which slots have which in, otherwise I could suggest removing one of them and trying a burn.
Ok, so we both think its a possible ram issue. There are two ways of trying that. You can run an apple hardware test (which sometimes does not show up faults even if there are some) or you can take out the ram chips individually and try burning a disk again. I suggest taking out all the ram that didn't come with the mac and try that. Its going to be a bit tedious but hopefully worth it in the end. Then again you could run the apple hardware test overnight first.
no i dont think its ram, but i dont have a clue what it is so i am open to any ideas.just remembered, the apple store ran two full hardware tests on the machine including the RAM. No errors anywhere
as i said in my last message above, i do not know which ram slots contain the new ram.
in case it is relevant, if i open a 1GB MP4 file with Quicktime, and try to export it to .mov 1080p, it fails. "The operation could not be completed. An unknown error occurred."
its not like my iMac to give no information in all these errors, usually there is a suggestion as to what caused the problem, or at least what the actual problem was. But it doesn't do that here. Does this help you think of what might be the problem?
How long did you leave your mac with the apple store?
several days, two occasions
ok. lets look at it like this. All programs are affected so it's highly unlikely to be all 3 programs. You have reinstalled the OS and done loads of software troubleshooting and nothing has worked. The error message says EXC_BAD_ACCESS (SIGBUS) which is usually (not always) a memory issue. Apple hardware test didnt pick up any ram problem but I've known it to pass before on bad memory. So I think if I were you just before I finished with the mac for the night I would run rember. http://www.kelleycomputing.net/Rember/
I have not used this on a 10.8 mac but if it doesn't run it would tell you.
reading..
hmm, thanks for that. so there was an error relating to RAM? that useful to know at least!
will try rember now
and dont worry about me switching it off for the night, i go round the clock and sleep about 4 hours a day, i have that much work on, and that's before the backlog caused by this **** !!!!!
will report back on the rember thing, assume thats some kind of ram tester. will be nice if i find a RAM stick IS faulty, it could explain MANY things!!!
thanks
how long does rember take to run do you know?
and do i need to shut all apps down? hope not :(
also, i was going to try using a program called iDefrag which i read on forums may help. i wont run it, unless you think i should?
It will take hours (cant say how many) There are no guarantees but don't use the mac while Rember is running and quit all other open applications apart from Rember. Run it just before you finish up for the night. You can always stop it after it starts if necessary. I would not bother with iDefrag because I don't think it's a hard drive problem. Good luck!
thanks, XXXXX XXXXX that all tonight
No problem, chat tomorrow.
are there any special things i should know, reading their webpage it says you select the number of test loops and how much memory to test. asuming all memory, but any tips please let me know
PS, I just burned a DVD successfully with the external drive using Aoimser
sry, using Aimersoft Video Convertor Ultimate
it was an MP4, it converted and burned. haven't tested the disc but I should think its working.
i know if i try it in superdrive with Mac DVD Player it will say skipping damaged areas though, so will try on a dvd player in living room instead
i expect its fien
installing rember now
Well if you got a disk to successfully burn thats great.
telling me i have 4 cards, 2 x 4GB and 2 x 2GB. all 1333mhz and DDR3.
Yes I saw that in the logs earlier.
its not that great really as I can't do that for my everyday work. i need finder to just drag and drop and burn, i can use an external drive as a workaround, but i can't use a 3rd party converter burner app taking 1-2 hours upwards per burn.
oh, eagle eyes :D
OK well lets hope rember finds a problem with a ram stick (i think that the first time I ever wished for a problem to occur!)
While rember is running you may find the mac slower if you are using it. I'll check back later.
thanks, XXXXX XXXXX will close all apps like you said. i will also reboot first and close every single thing i can. then i will leave it til it completes. thanks
tried a second burn with that 3rd party app. "the burn failed because of a medium write error". Thats with external drive. may not be related but suspect it is
quick update. i started the test. How many loops do i give it? I left it at one
as soon as it started, it said "Running Test: Stuck Address". Then after a minute it changed to "Linear PRN"Thats where it is now and i am quitting Safari to let it run in peace. Every single app on my machine was closed when i kicked it off and got the above message. not sure if its an error or not. will report back after>BTW - the test progress bar is already past half way in less than 5 minutes. if I notice its complete in an hour when i pop back, i will run it again with 5 loops so it keeps going til morning
Yes run a few loops if you can if it doesn't show any errors in the first loop.
all tests passed. got a report saved in case you need. I am going to run it again with 10 loops.
Im not sure if I'm glad or not! I'll reserve judgement until tomorrow.
same here!\
i ran 5 tests and all passed without issue, at least as far as i can tell. here is the report below. i am running it again when i go to bed, but all looks ok on the memory front i think
Yes, it looks ok to me although it only tests 7673MB. I think perhaps now set up a new standard account and burn a single file from the finder and see if that works.
Hi, why is it only testing less than two thirds of the RAM? There is 12GB in this machine.
I have tried burning from test account before, but will try again. I am out of the office today but back late afternoon or eveninh
its because the rest of the ram is being used by the OS and any other apps. I'll check in again tomorrow.
Hi, well i tried two things:1. Burning an AVI file to superdrive in Finder, using a standard new user account (standard). 700MB file. It failed with same error. 2. iDVD burning in test user account also failed, did exactly the same as usual, ejects disc 1-10 minutes before its finished burning, and just says its still burning, i have to quit iDvd.
do you have any more suggestions to try?
HELLO???