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Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 39
Experience:  Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
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Error code 0x8002006e burn issue burning with Finder. Hi,

Customer Question

Error code 0x8002006e burn issue burning with Finder.

Hi, great looking site this, and since this problem has been solved on here before, i thought I would open my own thread. NO solutions I have found online will solve this.

I have a 27" iMac around 15 months old (Jan 2012 purchased new), so yeah, just out of warranty ;)

I had lots of problems with the machine from new. Unstable, hanging, crashing, many weird anomalies. It went back and forth to apple, i reinstalled OS many many times, and finally I settled when it became pretty stable for the past 6 months or so. I may be fussy about stability, maybe ML just isn't like my fantastic old Leaopard imac 24" which was fantastic and trouble free for 3 whole years straight, working daily on it.

The store replaced the internal hard drive, and the Logic Board. That combined with (more to do with i think) my own user account clean up and reloads from TM backups, got it stable.

From time to time over the past 6 months it has given this burner error when either burning, or verifying (post burn) a disc burned with Finder. I drag an AVI file for example to untitled DVD after inserting a blank DVD-R, and it used to burn perfectly. Then the problem started occasionally happening, and since 7 days ago it will not burn one single disc successfully. I get this error every time.

Strangely, iDVD now has a problem as well, as it used to succeed even when Finder was giving the error. But suddenly a few days ago a standard 800MB avi or mp4 file is taking 40 HOURS in iDVD to process! It NEVER took more than 4-5 hours before, and that's with files up to 2.5GB. (Actually, I think I solved this just as i was typing this, I found an Apple thread and deleted encoded assets, new burn now says 1.5 hours so hopefully thats fixed) BUT the burn will fail at the end of the processing I am sure. Has done 10 times in past 24 hours, no successful burns with it since getting this Finder error constantly for past week.

Also please note that for a week or two now, when iDVD was burning, the discs it burned had errors. "Skipping over damaged area" message comes up constantly when playing back with iDVD. I then put a perfect brand new shop bought DVD film in the superdrive, and it also said "skipping over damaged area" and DVD Player hung constantly trying to skip over what it thinks are errors.

I know what you're thinking at this point!! Its the drive. Yeah I thought that too, so I got a brand new cleaning disc and tried that, no improvement. But maybe the drive is knackered? Well I tried an oldish LG RW burner drive I have had for a few years (only used a handful of times) and that VERY strangely gives finder errors exactly the same, so I dont think its the Superdrive at fault. Its system files somewhere I think. However, having tried the list of things below, I can't even see how it is that either, so hoping some bright spark has a few ideas that are not already discussed on the million forums talking about this issue, with ZILCH assistance from Apple I might add.

Just to summarise, my Superdrive worked a treat for around a year. Burning discs weekly if not dailly. always using DVD-R and varying brands, it was never ever fussy whether burning or reading. Its now giving this error on any burn, and so is my LG external drive.


Important things I have done:

Reset PRAM
Cleared Cache folder (user and system)
Cleared finder plist files, and lockfile.
Repaired permissions on drive
Repaired drive (DU and Applejack)
Re-cleared cache files with AJ
Tried every brand of discs available in the UK (100s of wasted discs, seriously!)
Set speed of burn right down to low as possible
Tried external drive before and after all the above
Tried 4 different burning programs from Aimersoft to most other well known ones. ALWAYS fail at the burning stage with a variety of errors (depending how each programs reports) but usually saying something like "Burning encountered an error".

If you go to https://discussions.apple.com/thread/1422026?start=120&tstart=0 - last post by JoeyJohnson, that's me, and will probably help demonstrate many of the fixes I have tried, and my utter frustration at both this machine and Apple generally. They have gone downhill, FAST.
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel Whelan replied 1 year ago.

Daniel Whelan :

Hi Joey, I will try to help. Firstly lets try a different free burning software called burn. http://burn-osx.sourceforge.net/Pages/English/home.html Let me know how you get on.

Customer :

I am downloading it. It gave me 3 options. Download Burn. Download G3 version, and download 64 bit versions. I selected the first

Daniel Whelan :

Yes that should be fine.

Customer :

Just to update you. iDVD did as I expected. It said 10 minutes left when it spat the disc out the drive, and carried on reporting the minutes down to 1 minute left, which is where it has sat for half an hour. burning thing spinning as usual, but disc not in drive!

Burn is installed. shall i try burning a small avi file?

Customer :

Well I tried, but it says incompatible file type. Asks if i want to convert the avi file to mpg. I need to be able to burn AVI files like I used to on this drive. I can try an mpg if you want though

Customer :

tried converting but it hands on "checking file". Maybe that avi file is corrupt, I did wonder that before actually, but i have many others which have burned before and are definitely good files so i will try one of those. will try a quick burn of a small mgp first.

Customer :

Burn hung, couldn't quit, stuck on "checking file". So i have force quit it

Customer :

i was trying under VIDEO. Now trying to burn original AVI file using "Data" tab. its now burning.

Customer :

28 seconds left it says

Daniel Whelan :

Yes the video tab is just for dvd's and must be in certain formats only. The data tab should work for every file type.

Customer :

it gave the dingaling completed sound

Customer :

testing the disc

Customer :

i put the disc in dvd player (which plays AVI files from discs burned with Finder) and can't recognise the disc, can't play. tried another player which also plays them and same on there, "incompatible disc". Is this because I ran it as DATA? Is that not what Finder does when I drag a file to a blank inserted disc and click burn?

Daniel Whelan :

Yes you cant put a normal disk into a normal dvd player.

Daniel Whelan :

You can use this software to convert to dvd format but I dont know if it converts avi but there no harm in trying it. http://ffmpegx.com/index.html

Customer :

sorry i haven't a clue how to work this program

Customer :

it wants me to locate files, i dont understand any of it,

Customer :

i dont need to convert anything though. i have a load of media files, mp4, avi, flv, and more.

Daniel Whelan :

All those media files wont play on a regular dvd player. The dvd format is a form of mpeg2. idvd makes these in the background without any intervention. I didn't think the finder did but perhaps it does.

Daniel Whelan :

What is ffmpeg asking you to find?

Daniel Whelan :

You could also try another program like handbrake but I'm not sure it's any simpler than ffmpeg. http://handbrake.fr/

Customer :

Sorry Daniel, I am getting really confused where we are going with this. Its probably my fault as I am working on several other complex things at present, but so far we managed to burn a data file to disc with Burn.
I am going to try to burn a data file, such as a pdf, with Finder.

Customer :

ok the avi file has been converted to .mpg. i am going to try burning a DVD disc with Burn and that mpg file

Customer :

oh, i can't, its stil converting

Customer :

looks like the last program did manage to convert an MP4 to mpg. will try burning that in Burn

Customer :

damn, it was still converting, yet the file was complete and watchable. weird

Customer :

a bit lost what to do next.

Daniel Whelan :

ok, in ffmpeg when you chose the target format did you choose to dvd?

Customer :

opening app again to look

Customer :

there isn't a DVD option

Customer :

there are:

DVD-lo

Customer :

DVD mpeg2enc

Customer :

DVD ffmpeg

Customer :

and KDVD

Daniel Whelan :

OK, lets leave ffmpeg for a minute. is Burn still converting a file?

Customer :

yes

Customer :

looks like it will be a while. I can kill it

Customer :

i will try to use finder to burn a few jpegs to disc in mean time.

Customer :

just tried to burn an ISO in finder. gave the error within 60 seconds of starting the burn.

The disc can’t be burned because an unexpected error occurred (error code 0x8002006E).

Customer :

i wouldn't mind if it didn't bugger a disc every time!! must have gone through hundreds!

Customer :

Update - the very final check i wanted to do was to check this external burner drive since its a few years old. I plugged it into my old 5 year old 24" iMac. Ran iDVD on that same file, converted and burned perfectly. Just tested in DVD player and its perfect. SO. the drive is definitely working, which confirms (in my view) that this not a hardware problem.

Customer :

72% conversion in Burn

Daniel Whelan :

OK, let Burn finish and hope for the best.

Customer :

haha i am used to doing that, hoping ;)

Daniel Whelan :

Yes the external burner is clearly fine.

Daniel Whelan :

What version of OS X are you running?

Customer :

10.8.4

Customer :

ok, conversion finished in Burn. Now burning a TDK DVD in Superdrive

Customer :

ERROR and eject at end of burn:



Burn Quit Unexpectedly

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

Customer :

clicked "report" and pasting details below:

Customer :

Process: Burn [1410]
Path: /Applications/Burn.app/Contents/MacOS/Burn
Identifier: com.kiwifruitware.Burn
Version: 2.5.1 (24)
Code Type: X86 (Native)
Parent Process: launchd [278]
User ID: 501


Date/Time: 2013-08-01 16:56:50.632 +0100
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10


Interval Since Last Report:(NNN) NNN-NNNNsec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 11675 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 11018C3C-B78D-02D1-2A8E-B6979B1BD484


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000


VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Burn.app/Contents/MacOS/Burn
__TEXT 0000000000001000-000000000005e000 [ 372K] r-x/rwx SM=COW /Applications/Burn.app/Contents/MacOS/Burn


Application Specific Information:
objc_msgSend() selector name: length



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x92b57a8b objc_msgSend + 27
1 com.apple.AppKit 0x93eb86d5 -[NSTextView insertText:] + 36
2 com.kiwifruitware.Burn 0x0004df63 -[KWAlert setDetails:] + 766
3 com.kiwifruitware.Burn 0x000475e7 -[KWDiscCreator burnFinished:] + 1291
4 com.apple.Foundation 0x9119be52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
5 com.apple.CoreFoundation 0x96aac851 ___CFXNotificationPost_block_invoke_0 + 257
6 com.apple.CoreFoundation 0x969f7e8a _CFXNotificationPost + 2794
7 com.apple.Foundation 0x91184988 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
8 com.kiwifruitware.Burn 0x00030865 -[KWBurner burnNotification:] + 2948
9 com.apple.DiscRecording 0x95d6a431 NotificationCallback(__DRNotificationCenter*, void*, __CFString const*, void const*, __CFDictionary const*) + 336
10 com.apple.DiscRecording 0x95d51c31 DRNotificationCenterObject::DeliverApplier(__CFData const*, void**) + 65
11 com.apple.CoreFoundation 0x969e1ef0 CFArrayApplyFunction + 192
12 com.apple.DiscRecording 0x95d51877 DRNotificationCenterObject::Deliver(__CFString const*, void const*, __CFDictionary const*, void const*) + 441
13 com.apple.DiscRecording 0x95d50edd DRNotificationReceiver::HandleMachMessage(mach_msg_header_t*, long, __CFAllocator const*, DRNotificationReceiver*) + 453
14 com.apple.CoreFoundation 0x969b1325 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 53
15 com.apple.CoreFoundation 0x969b0f52 __CFRunLoopDoSource1 + 146
16 com.apple.CoreFoundation 0x969e6cea __CFRunLoopRun + 2154
17 com.apple.CoreFoundation 0x969e601a CFRunLoopRunSpecific + 378
18 com.apple.CoreFoundation 0x969e5e8b CFRunLoopRunInMode + 123
19 com.apple.HIToolbox 0x90c8ff5a RunCurrentEventLoopInMode + 242
20 com.apple.HIToolbox 0x90c8fcc9 ReceiveNextEventCommon + 374
21 com.apple.HIToolbox 0x90c8fb44 BlockUntilNextEventMatchingListInMode + 88
22 com.apple.AppKit 0x9392793a _DPSNextEvent + 724
23 com.apple.AppKit 0x9392716c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
24 com.apple.AppKit 0x9391d5cc -[NSApplication run] + 855
25 com.apple.AppKit 0x938c05f6 NSApplicationMain + 1053
26 com.kiwifruitware.Burn 0x00002ef6 _start + 216
27 com.kiwifruitware.Burn 0x00002e1d start + 41


Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a05f9ae kevent + 10
1 libdispatch.dylib 0x97d79c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97d797a9 _dispatch_mgr_thread + 53


Thread 2:
0 libsystem_kernel.dylib 0x9a05c7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a05bcb0 mach_msg + 68
2 com.apple.CoreFoundation 0x969e0f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x969e695f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x969e601a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x969f5ab1 CFRunLoopRun + 129
6 com.apple.DiscRecording 0x95d38285 DRWorkLoop::WorkLoop() + 273
7 com.apple.DiscRecording 0x95d3815d DRWorkLoop::WorkLoopEntry(DRWorkLoop*) + 17
8 com.apple.DiscRecording 0x95d37efe DRThreadObject::StartRoutine(DRThreadObject*) + 142
9 com.apple.DiscRecording 0x95d37e6f DRThreadObject::SymbolRoutine(DRThreadObject*) + 17
10 libsystem_c.dylib 0x90b275b7 _pthread_start + 344
11 libsystem_c.dylib 0x90b11d4e thread_start + 34


Thread 3:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x9a05c7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a05bcb0 mach_msg + 68
2 com.apple.QuartzCore 0x949e4c08 CA::Render::Server::server_thread(void*) + 441
3 com.apple.QuartzCore 0x94a75816 thread_fun + 29
4 libsystem_c.dylib 0x90b275b7 _pthread_start + 344
5 libsystem_c.dylib 0x90b11d4e thread_start + 34


Thread 4:
0 libsystem_kernel.dylib 0x9a05e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x90b2c2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x90b2c572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x92dbc6ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x92dbc184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore 0x92dbc40d TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x953133bc 0x94d1d000 +(NNN) NNN-NNNNbr/>7 libsystem_c.dylib 0x90b275b7 _pthread_start + 344
8 libsystem_c.dylib 0x90b11d4e thread_start + 34


Thread 5:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9a05ec72 __semwait_signal + 10
1 libsystem_c.dylib 0x90bb1a55 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x90bb191e usleep$UNIX2003 + 60
3 com.apple.AppKit 0x93b0cc2d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x911d6448 -[NSThread main] + 45
5 com.apple.Foundation 0x911d63cb __NSThread__main__ + 1396
6 libsystem_c.dylib 0x90b275b7 _pthread_start + 344
7 libsystem_c.dylib 0x90b11d4e thread_start + 34


Thread 6:
0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90b11d2a start_wqthread + 30


Thread 7:
0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90b11d2a start_wqthread + 30


Thread 8:
0 libsystem_kernel.dylib 0x9a05f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x90b2a0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x90b29e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90b11d2a start_wqthread + 30


Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00559cf0 ebx: 0x93eb86bf ecx: 0x941751fd edx: 0x10000000
edi: 0x00000000 esi: 0x002a3de0 ebp: 0xbfffe208 esp: 0xbfffe1c4
ss: 0x00000023 efl: 0x00010206 eip: 0x92b57a8b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 3


Binary Images:
0x1000 - 0x5dfff +com.kiwifruitware.Burn (2.5.1 - 24) <7C2A2B82-FC21-0FCC-513F-954F8755AFEB> /Applications/Burn.app/Contents/MacOS/Burn
0x7c000 - 0x135ff7 +com.kiwifruitware.multitagframework (1.0) <7A555BE3-FD55-7BBB-9A37-BAE1E9A9406C> /Applications/Burn.app/Contents/Frameworks/MultiTag.framework/Versions/A/MultiTag
0x710000 - 0x71dff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x72b000 - 0x72cfff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x7ad000 - 0x7b2fff com.apple.iokit.SCSITaskLib (3.5.5 - 3.5.5) <9BA227BC-42B6-3156-A0FA-A1CB896AB57E> /System/Library/Extensions/IOSCSIArchitectureModelFamily.kext/Contents/PlugIns/SCSITaskUserClient.kext/Contents/PlugIns/SCSITaskLib.plugin/Contents/MacOS/SCSITaskLib
0x7f7000 - 0x7faffb +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x1d44000 - 0x1d9cfff +com.DivXInc.DivXDecoder (6.8.4.3 - 6.8.4) <26A406B3-E4BC-C6FF-8F28-A99FFEB5CF2D> /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1f6b000 - 0x1f70fff com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <903097A8-3922-3BF8-8B82-8BD1D831F6E7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x1ffe000 - 0x1ffefff +cl_kernels (???) <6ACB0F6F-C2DB-43EB-BC09-8147798291E5> cl_kernels
0x860e000 - 0x8612ff9 libgermantok.dylib (7) <C97A0581-E8D3-3EC1-929E-4EEC7863E279> /usr/lib/libgermantok.dylib
0x8bd7000 - 0x8bdbfff com.apple.IOAccelerator (74.5.1 - 74.5.1) <CB7CDE62-DAEC-35AF-8ADB-3271AA2DF921> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x8be2000 - 0x8becfff libGPUSupportMercury.dylib (8.9.2) <302EC167-66A3-3E12-8416-F03F50CA96D9> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib
0x96fd000 - 0x9705ffd libcldcpuengine.dylib (2.2.16) <0BE2D018-66CC-3F69-B8F1-7A81EEEE09F4> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x970c000 - 0x979efff unorm8_bgra.dylib (2.2.16) <1298D118-0B14-3F3D-B2CA-348A1C67183E> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra.dylib
0x97c0000 - 0x97c1ff1 +cl_kernels (???) <1AC79F17-E47C-4F9F-82F0-E92DC334141C> cl_kernels
0x9b93000 - 0x9b94ffd +cl_kernels (???) <884B6B99-4BC9-4933-B6E2-CD1182B9E209> cl_kernels
0xa0ee000 - 0xa0eeff5 +cl_kernels (???) <A383667D-67FD-404F-845E-65D7E39D1B91> cl_kernels
0xa29c000 - 0xa2c0fff com.apple.security.csparser (3.0 - 55179.13) <3CB62C6D-EFDC-34AB-B3FA-59CCCF7832D3> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser
0xa2dc000 - 0xa2ddff5 +cl_kernels (???) <C4751824-7471-4141-82A7-344054FEC2CF> cl_kernels
0xb2e0000 - 0xb474ffa GLEngine (8.9.2) <73F967E8-16C2-3FB2-8C04-293EB038952D> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0xb4ab000 - 0xb62cfff libGLProgrammability.dylib (8.9.2) <B7AFCCD1-7FA5-3071-9F11-5161FFA2076C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0xb65e000 - 0xb689ff7 GLRendererFloat (8.9.2) <96FF25EA-1BC3-3FBA-85B6-08CC9F1D2077> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0xc000000 - 0xc2c9fff com.apple.AMDRadeonX3000GLDriver (1.8.18 - 1.0.8) <0F84A3D7-FF9A-3266-89D3-FFD84FC151EA> /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLDriver
0xd800000 - 0xda05fff com.apple.audio.codecs.Components (3.1 - 3.1) <BB0D3850-7B21-3138-938B-E5E63020249D> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0xe2c6000 - 0xe655fff QuickTimeH264.scalar (2599.31.3) <3B1DAA43-3198-35CB-A759-C1A71E9404CF> /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH264.scalar
0x70000000 - 0x7015eff7 com.apple.audio.units.Components (1.9 - 1.9) <F2B2712A-3203-3875-B1FF-768E92AE0D42> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe37000 - 0x8fe69e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x90076ffb com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x90077000 - 0x9007bffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x9011a000 - 0x9038cff3 com.apple.RawCamera.bundle (4.07 - 696) <6D4C54D0-2C3A-3364-B7D1-2148B9D30C07> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9038d000 - 0x90399ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x9039d000 - 0x903ccff7 com.apple.securityinterface (6.0 - 55024.4) <7C5E28DC-F8BE-3238-883F-E1646A2AF895> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
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0x9a1d7000 - 0x9a28eff3 com.apple.QuickTimeMPEG4.component (7.7.1 - 2599.31) <962991AB-532D-3CBA-BBE4-BA55E1A45562> /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
0x9a28f000 - 0x9a532ff3 com.apple.CoreImage (8.4.0 - 1.0.1) <C25B9EEC-4824-3088-BC08-2EA516C0728C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9a533000 - 0x9a630ff7 com.apple.DiskImagesFramework (10.8.3 - 345) <26D0C7F8-E87E-3511-8388-8EE616A39D6D> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x9a631000 - 0x9a640fff libGL.dylib (8.9.2) <1082B9A5-9AA3-35D4-968B-3A3FE15B1ED7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9a641000 - 0x9a641ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <F7638E43-F885-372E-9DAE-24D0C21AA66E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9a642000 - 0x9a648fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9a649000 - 0x9a684fef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x9a685000 - 0x9a68effd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0xc0000000 - 0xc0008fff +com.growl.growlframework (0.7.6 - 0.7.6) /Applications/Burn.app/Contents/Frameworks/Growl.framework/Versions/A/Growl


External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 15
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1693
thread_create: 1
thread_set_state: 0


VM Region Summary:
ReadOnly portion of Libraries: Total=193.7M resident=85.6M(44%) swapped_out_or_unallocated=108.1M(56%)
Writable regions: Total=151.0M written=37.8M(25%) resident=48.2M(32%) swapped_out=2896K(2%) unallocated=102.9M(68%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 2284K
CG image 324K
CG raster data 64K
CG shared images 224K
CoreAnimation 4K
CoreServices 2684K
IOKit 5264K
IOKit (reserved) 128K reserved VM address space (unallocated)
MALLOC 85.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 156K
Memory tag=35 1828K
OpenCL 52K
OpenGL GLSL 1552K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
Stack 68.1M
VM_ALLOCATE 16.3M
__DATA 10.2M
__DATA/__OBJC 480K
__IMAGE 528K
__IMPORT 24K
__LINKEDIT 31.8M
__OBJC 2844K
__OBJC/__DATA 64K
__PAGEZERO 4K
__TEXT 161.9M
__UNICODE 544K
mapped file 75.0M
shared memory 25.5M
=========== =======
TOTAL 525.3M
TOTAL, minus reserved VM space 525.0M


Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 3.1 GHz, 12 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H, 2.61 GB
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Back-UPS BR 800 FW:9.o4 .I USB FW:o4, 0x051d (American Power Conversion), 0x0002, 0xfa120000 / 6
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa132000 / 10
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Expansion Desk, 0x0bc2 (Seagate LLC), 0x3312, 0xfd140000 / 6
USB Device: hub_device, 0x050d (Belkin Corporation), 0x0237, 0xfd130000 / 5
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd135000 / 7
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd135400 / 8
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

Customer :

should i bother sending to apple? !

Daniel Whelan :

Thats annoying. My thoughts are there may be a ram issue but I want you to test something first. Delete a preference file and try and burn a disk on the finder again. Go to your user account> library > Preferences > com.apple.finder.plist and delete that file. Then restart your mac. On 10.8 the library folder is hidden so when you are in your user account in the "go" menu hold down the "alt" key and you will see it appear and you can click into it.

Customer :

sorry but no point doing that. I have done it SEVEN times in the past 24 hours! I deleted that file from both the user account, and the system library folder. I emptied trash and rebooted, did all that 7 times. I also deleted the ENTIRE contents of the Caches folder, which was 3.7 GB.
I tried to burn in between each time, no change.

Customer :

if you think its a ram issue, i should mention that I upgraded the RAM from 4GB to 12GB shortly after buying the machine. It was decent, not cheap stuff. I can't actually remember where i got it, but my friend (an apple fanatic and techie) confirmed which to buy, so I hope that isn't the problem. I don't know which slots have which in, otherwise I could suggest removing one of them and trying a burn.

Daniel Whelan :

Ok, so we both think its a possible ram issue. There are two ways of trying that. You can run an apple hardware test (which sometimes does not show up faults even if there are some) or you can take out the ram chips individually and try burning a disk again. I suggest taking out all the ram that didn't come with the mac and try that. Its going to be a bit tedious but hopefully worth it in the end. Then again you could run the apple hardware test overnight first.

Customer :

no i dont think its ram, but i dont have a clue what it is so i am open to any ideas.

just remembered, the apple store ran two full hardware tests on the machine including the RAM. No errors anywhere

Customer :

as i said in my last message above, i do not know which ram slots contain the new ram.

Customer :

in case it is relevant, if i open a 1GB MP4 file with Quicktime, and try to export it to .mov 1080p, it fails. "The operation could not be completed. An unknown error occurred."

Customer :

its not like my iMac to give no information in all these errors, usually there is a suggestion as to what caused the problem, or at least what the actual problem was. But it doesn't do that here. Does this help you think of what might be the problem?

Daniel Whelan :

How long did you leave your mac with the apple store?

Customer :

several days, two occasions

Daniel Whelan :

ok. lets look at it like this. All programs are affected so it's highly unlikely to be all 3 programs. You have reinstalled the OS and done loads of software troubleshooting and nothing has worked. The error message says EXC_BAD_ACCESS (SIGBUS) which is usually (not always) a memory issue. Apple hardware test didnt pick up any ram problem but I've known it to pass before on bad memory. So I think if I were you just before I finished with the mac for the night I would run rember. http://www.kelleycomputing.net/Rember/

Daniel Whelan :

I have not used this on a 10.8 mac but if it doesn't run it would tell you.

Customer :

reading..

Customer :

hmm, thanks for that. so there was an error relating to RAM? that useful to know at least!

Customer :

will try rember now

Customer :

and dont worry about me switching it off for the night, i go round the clock and sleep about 4 hours a day, i have that much work on, and that's before the backlog caused by this **** !!!!!

Customer :

will report back on the rember thing, assume thats some kind of ram tester. will be nice if i find a RAM stick IS faulty, it could explain MANY things!!!

Customer :

thanks

Customer :

how long does rember take to run do you know?

Customer :

and do i need to shut all apps down? hope not :(

Customer :

also, i was going to try using a program called iDefrag which i read on forums may help. i wont run it, unless you think i should?

Daniel Whelan :

It will take hours (cant say how many) There are no guarantees but don't use the mac while Rember is running and quit all other open applications apart from Rember. Run it just before you finish up for the night. You can always stop it after it starts if necessary. I would not bother with iDefrag because I don't think it's a hard drive problem. Good luck!

Customer :

thanks, XXXXX XXXXX that all tonight

Daniel Whelan :

No problem, chat tomorrow.

Customer :

are there any special things i should know, reading their webpage it says you select the number of test loops and how much memory to test. asuming all memory, but any tips please let me know

Customer :

PS, I just burned a DVD successfully with the external drive using Aoimser

Customer :

sry, using Aimersoft Video Convertor Ultimate

Customer :

it was an MP4, it converted and burned. haven't tested the disc but I should think its working.

Customer :

i know if i try it in superdrive with Mac DVD Player it will say skipping damaged areas though, so will try on a dvd player in living room instead

Customer :

i expect its fien

Customer :

installing rember now

Daniel Whelan :

Well if you got a disk to successfully burn thats great.

Customer :

telling me i have 4 cards, 2 x 4GB and 2 x 2GB. all 1333mhz and DDR3.

Daniel Whelan :

Yes I saw that in the logs earlier.

Customer :

its not that great really as I can't do that for my everyday work. i need finder to just drag and drop and burn, i can use an external drive as a workaround, but i can't use a 3rd party converter burner app taking 1-2 hours upwards per burn.

Customer :

oh, eagle eyes :D

Daniel Whelan :

OK well lets hope rember finds a problem with a ram stick (i think that the first time I ever wished for a problem to occur!)

Daniel Whelan :

While rember is running you may find the mac slower if you are using it. I'll check back later.

Customer :

thanks, XXXXX XXXXX will close all apps like you said. i will also reboot first and close every single thing i can. then i will leave it til it completes. thanks

Customer :

tried a second burn with that 3rd party app. "the burn failed because of a medium write error". Thats with external drive. may not be related but suspect it is

Customer :

quick update. i started the test. How many loops do i give it? I left it at one

Customer :

as soon as it started, it said "Running Test: Stuck Address". Then after a minute it changed to "Linear PRN"
Thats where it is now and i am quitting Safari to let it run in peace. Every single app on my machine was closed when i kicked it off and got the above message. not sure if its an error or not. will report back after>

BTW - the test progress bar is already past half way in less than 5 minutes. if I notice its complete in an hour when i pop back, i will run it again with 5 loops so it keeps going til morning

Daniel Whelan :

Yes run a few loops if you can if it doesn't show any errors in the first loop.

Customer :

all tests passed. got a report saved in case you need. I am going to run it again with 10 loops.

Daniel Whelan :

Im not sure if I'm glad or not! I'll reserve judgement until tomorrow.

Customer :

same here!\

Customer :

i ran 5 tests and all passed without issue, at least as far as i can tell. here is the report below. i am running it again when i go to bed, but all looks ok on the memory front i think

Customer :
Memtest version 4.22 (64-bit)

Copyright (C) 2004 Charles Cazabon

Copyright (C) 2004-2008 Tony Scaminaci (Macintosh port)

Licensed under the GNU General Public License version 2 only

Mac OS X 10.8.4 (12E55) running in multiuser mode

Memory Page Size: 4096

System has 4 Intel core(s) with SSE

Requested memory: 7673MB(NNN) NNN-NNNNbytes)

Available memory: 7673MB(NNN) NNN-NNNNbytes)

Allocated memory: 7673MB(NNN) NNN-NNNNbytes) at local address 0x0000000101000000

Attempting memory lock... locked successfully

Partitioning memory into 2 comparison buffers...

Buffer A: 3836MB(NNN) NNN-NNNNbytes) starts at local address 0x0000000101000000

Buffer B: 3836MB(NNN) NNN-NNNNbytes) starts at local address 0x00000001f0cbf800

Running 10 test sequences... (CTRL-C to quit)

Test sequence 1 of 10:

Running tests on full 7673MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 3836MB buffers...

Random Value : \ ok

Compare XOR :  ok

Compare SUB :  ok

Compare MUL :  ok

Compare DIV :  ok

Compare OR :  ok

Compare AND :  ok

Sequential Increment:  ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128 ok

Walking Zeroes : setting 1 of 128 ok

Test sequence 2 of 10:

Running tests on full 7673MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 3836MB buffers...

Random Value : \ ok

Compare XOR :  ok

Compare SUB :  ok

Compare MUL :  ok

Compare DIV :  ok

Compare OR :  ok

Compare AND :  ok

Sequential Increment:  ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128 ok

Walking Zeroes : setting 1 of 128 ok

Test sequence 3 of 10:

Running tests on full 7673MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 3836MB buffers...

Random Value : \ ok

Compare XOR :  ok

Compare SUB :  ok

Compare MUL :  ok

Compare DIV :  ok

Compare OR :  ok

Compare AND :  ok

Sequential Increment:  ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128 ok

Walking Zeroes : setting 1 of 128 ok

Test sequence 4 of 10:

Running tests on full 7673MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 3836MB buffers...

Random Value : \ ok

Compare XOR :  ok

Compare SUB :  ok

Compare MUL :  ok

Compare DIV :  ok

Compare OR :  ok

Compare AND :  ok

Sequential Increment:  ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128 ok

Walking Zeroes : setting 1 of 128 ok

Test sequence 5 of 10:

Running tests on full 7673MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 3836MB buffers...

Random Value : \ ok

Compare XOR :  ok

Compare SUB :  ok

Compare MUL :  ok

Compare DIV :  ok

Compare OR :  ok

Compare AND :  ok

Sequential Increment:  ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128

 

Daniel Whelan :

Yes, it looks ok to me although it only tests 7673MB. I think perhaps now set up a new standard account and burn a single file from the finder and see if that works.

Customer :

Hi, why is it only testing less than two thirds of the RAM? There is 12GB in this machine.

Customer :

I have tried burning from test account before, but will try again. I am out of the office today but back late afternoon or eveninh

Customer :

thanks

Daniel Whelan :

its because the rest of the ram is being used by the OS and any other apps. I'll check in again tomorrow.

Customer :

Hi, well i tried two things:

1. Burning an AVI file to superdrive in Finder, using a standard new user account (standard). 700MB file. It failed with same error.

2. iDVD burning in test user account also failed, did exactly the same as usual, ejects disc 1-10 minutes before its finished burning, and just says its still burning, i have to quit iDvd.



Customer :

do you have any more suggestions to try?

Customer :

HELLO???

Expert:  Rachel-Mod replied 1 year ago.
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

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