How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6605
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My iMac is exceedingly slow today. I just removed all the

Resolved Question:

My iMac is exceedingly slow today. I just removed all the open windows and it's still slow. Can you help me?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

It must be a glitch in memory. First, we can reset the PRAM and NVRAM of your Mac and see if that works or not.
  1. Turn off your Mac
  2. Turn it back on and immediately hold down Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime/startup sound.
  3. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  4. Release the keys and the let the Mac boot up to desktop.

 

 

Please let me know if that didn't work, so we can continue troubleshooting.

 

Best Regards,

Ashik

Customer: replied 1 year ago.

Hi, Ashik.....


 


Well, I tried what you suggested and I've turned on firefox again. Not sure how to check if it's up to its normal speed though. It still seems sluggish, but I want to be objective about this.

Expert:  Ashik replied 1 year ago.
Peggy, if it is still slow then goto Applications > Utilities folder and open Disk Utility. In Disk Utility, select your hard disk in left column. Then click Repair Permission. Then click Verify Disk and Repair Disk if asked to repair. Then turn off your Mac and unplug the power cable from your Mac. Wait 10 seconds, connect it and turn it back on. Let me know how it goes.
Customer: replied 1 year ago.

I don't hear nearly as many "bubbles" as I did earlier. I think it's faster now. Again, is there a way to check it? Any place to look on the computer to find a quantifiable improvement?

Expert:  Ashik replied 1 year ago.
Peggy, only way to check is use it. Use it and see if it becomes slow. No other place to check it. And Peggy, we can run some maintanances and clean your Mac as well. Download and install this utility, Onyx from here : http://www.macupdate.com/app/mac/11582/onyx

(Download the correct version of Onyx for your Mac OS X. You can find the different versions in the Related Links in the above page. Make sure you download the correct version of Onyx)


Open Onyx. In Onyx, click on Maintenance tab. Select Rebuild tab, check all boxes and then Execute. The under Cleaning select System and User and check all boxes on both and Execute. This will fix all system files, clean out old unwanted files and caches etc from your Mac.

BTW keep Onyx. It is the best maintainance utility out there.
Customer: replied 1 year ago.

I have an iMac 10.8.4, and that version is not covered by Onyx. Otherwise, sounds like a good thing. I am pretty IT illiterate. You don't suppose I made a mistake so far as Onyx goes, do you?

Expert:  Ashik replied 1 year ago.
Download the default version. The default one is for 10.8 Mountain Lion

This is common with Macs. No, Onyx is just a small maintainance program. We are just running Onyx to clean up your Mac which will improve the perfomance of your Mac.

Customer: replied 1 year ago.

I hate to be so high maintenance, but I downloaded the Onyx software and then when I tried to open it I get this message: "Onyx" can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers." I don't know how to rectify that. When I open "security and privacy" the message says that my firewall is inert. What else is there that I can adjust that would allow use of Onyx?

Expert:  Ashik replied 1 year ago.
Goto System Preferences and open Security and Privacy. Click on General tab. Select Anywhere under the Allow Applications downoaded from option. Then try to install Onyx.
Customer: replied 1 year ago.

I got hung up again. A message pops up that says, "OnyX" requires that you type an administrator name and password." The name which appears in the blank is mine, peggy, and the password XXXXX is blank. My normal "password" to alter my computer settings is simply a click of the "return" key. That doesn't work in this instance. Any clues?

Expert:  Ashik replied 1 year ago.
Hmm that should work then. Goto System Preferences > Users & Groups. Select your account and just change the password XXXXX something and close it. Install using new password. Did that work ?
Expert:  Ashik replied 1 year ago.
Hi Peggy, If your Mac is not slow like before then you don't need to run Onyx. It is not mandatory to run it. But if possible, then run it.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6605
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 5 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

I finally ran it, and all is well. Thank you very much, Ashik!

Expert:  Ashik replied 1 year ago.
You're most welcome Peggy. If you are satisfied with my service, please rate me Positively.

If you've any questions in the future, you can ask me directly through here : http://www.justanswer.com/profile.aspx?PF=16433418&FID=84

Best Regards,
Ashik
Expert:  Ashik replied 1 year ago.
Hi Peggy,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help, and if not to say Thanks for using JustAnswer.

I want you to be happy with the service I am providing, so if we still need to work on this let me know. If you have new questions now or in the future please do not hesitate to ask them.

Thanks and Have a great day,
Ashik
Customer: replied 1 year ago.

Ashik, I already rated your service as excellent. Did you not see the rating??


 

Expert:  Ashik replied 1 year ago.
Hi Peggy, Yes. Thank You. I just want to make sure your Mac is working properly now.

Best Regards,
Ashik
Customer: replied 1 year ago.

OK. It's good. Thanks!!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified