hi, thanks, XXXXX XXXXX try it.
but we won't be able to experiment with our connection until friday night, so the soonest i can get back to you with results or further questions about what else to try, will be sometime saturday.
btw, i am on a mac connected directly to a router by ethernet cable.
i have no wifi needs on my end, all hard wired.
my ISP service is very high speed, so it should not be my problem.
i have nothing else going on on my network except my computer connection, while on FaceTime.
the ipad end i think is the source of the lag times, but what is causing it is the problem...
as i said, i'll try your suggestions tonight and let you know tomorrow if i need more help or not...
hi, well, we tried again tonight, and the kids were away on the other end, and obviously no one was tying up bandwidth, because connection was perfect.
we never needed to try any of your suggestions, or even had a chance to.
it all just worked the way it was supposed to, as soon as no one else in the household was stealing wifi bandwidth.
so do i still have to pay for possible solutions that were never used or tried or necessary?
hi, ok so we had more hassles with connection again.
same lag time problems with FaceTime.
no one else in house, so no competition for wifi...
we did the special reset thing, as well as changing the DNS etc.
hasn't helped at all.
don't know why it worked one night and not next?
what else can be done?
so we tried Skype on iPad, and it works almost perfectly, unlike FaceTime.
not as good as laptop, but pretty good.
i thought from all the forums, that ipad facetime was way better than iPad Skype, or so they say.
any way can something be done?
ok, i'm actually on an iMac with cable ethernet, but the other end is on an ipad over wifi.
i'll have to get them to run speed test, and get back to you..
just for your info, my iPad here speed test is:
ping ms -11
download 21.72 mb/s
upload 2.60 mb/s
well, like i said, that is just my ipad on my end, but i don't use it for facetime.
i use my imac with ethernet connection.
it is the ipad on the other end with wifi that is the probable problem...
i'll get them to run speedtest and see what they get...
ok, here we go.
she lives an hour from Portland OR.
i don't know why she got 2 sets of numbers, but maybe you will be able to tell.
1st set looks bad, and not sure what it is from, but 2nd set is probably the reality and looks ok to me...
Ping ms is 734Download 0.00Upload is 0.63
Wave broadband 14.01 mbs down 2.43 mbs up
I did a retest and the only number that changed was the Upload to 0.95
City hosting is Portland, Or
what can you tell?
i mean if skype on ipad is working near about 96%, why isn't FaceTime?
also, you should know, we both always disable video, and use it only for audio.
video is automatically disabled on my end by minimizing FaceTime window, and on her end by pausing video by hitting Home button while in FaceTime.
even this doesn't help, whether video is active or not....in Skype on ipad, my video is off, and i select voice call connection only.
ok we'll do the reset settings thing.
but i did a fresh install of latest iOS, and all my music and apps myself on this brand new iPad only a few weeks ago.
trying to get all the stuff off the iPad into iTunes in order to do a fresh install of ios is not an option and is not needed.
the ipad owner is a luddite pc owner on vista, and i got the ipad to supposedly make chatting 'simpler'!
installing itunes by herself and transferring and reinstalling is going to be not only unnecessary, but too much to ask.
as i said, it is a brand new iPad, direct from apple store, with a fresh install of everything from my iTunes.
will get back to you after we try facetime tonight after she does her 'reset all settings' thing.
well, we'll give the reset thing the go round tonight first, and i'll get back to you.
probably can't get to different wifi network, since we talk at midnight...
the traffic on the ISP servers should be a lot less at that time too.
i know with Shaw customers where i live here in BC Canada, that if lots of people are all on at same time, their connection speeds drop noticeably.
don't know if she is having same kind of ISP issues.
her provider is Wave, whatever that is...
ok, so we did the reset thing and restart.
we even tried someone else's wifi.
Skype worked great, about 97%...
but FaceTime had garbled audio like before, with lag etc.
none of the solutions worked...
pretty sure it is not ipad OS.
new machine from apple, not retail, so pretty sure OS is fine.
my iTunes transfer was for music and games only.
unless you have something else to suggest, do i get a refund for my fee, since i thought when it worked with that one good night that your advice was valid about bandwidth, and gave you a rating that confirmed payment.
i don't think saying that a better wifi connection is any solution.
nothing i have tried seems to make a difference.
anything else to suggest?
oh, also, i replace my own facetime
com.apple.FaceTime.plist as well as the com.apple.FaceTime.bag.plist
files and restarted FaceTime.
let me know,
hi, i totally understand about not wanting a bad rating...
so i will not do that.
i appreciate you doing your best to help.
sometimes the answer is too weird...
so, sure pass the question on, but give them everything that has been tried already, so i don't have to repeat things.
too bad i have to pay for no solution though...
wish i hadn't given you a rating so quickly, but what is done is done.
thanks for your help...
a refund is definitely appreciated!
i know how important an online rating is, so i would not have given you a bad one, especially since you have been so faithful in trying to find a solution.