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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 15678
Experience:  Several years of supporting Mac systems.
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My Dasboard pops up as soon I touck the mouse. It is a pretty

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My Dasboard pops up as soon I touck the mouse. It is a pretty new iMac. This makes it impossible to click on any other iten on the screen.
(I dont mind getting rid of the dasboard permanently since I am not using it.)
Peter

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.

Sure, I still need help



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=dfba51ae-3e67-4b61-952c-e7d53cbb999f


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=dfba51ae-3e67-4b61-952c-e7d53cbb999f



Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

Firefox, maybe not latest version, not sure.


 

Oh okay, thank you.

Please, open the link in Safari instead and run the app.

Thank you.
Customer: replied 3 years ago.

no options seems to work


 

Thank you.

Let's try the following option instead.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

822-666-316

That code is not valid. Please, verify that you have the correct code.

Thank you.
Customer: replied 3 years ago.

Sorry.


802-866-316

Thank you
Please, allow the remote.

I am clicking request, but you are not allowing.
Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=dfba51ae-3e67-4b61-952c-e7d53cbb999f

The connection to the problem computer is far too slow for me to do anything on it.

Please, do the following on the problem computer:
- Click the apple icon on the top left of your screen
- Choose System Preferences
- Click Mouse
- Disable the middle / scroll button option.
- Save that.

Do you still have the problem?
Jason Jones and 2 other Mac Specialists are ready to help you

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