Hello Michael! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Here are two possible solutions:1.) Add a credit card to your Apple ID / iTunes account:http://appleid.apple.com/, then buy a cheap paid app ($0.99), then it will use the balance.2.) Submit the issue to the iTunes store at the website below and request to remove the balance:https://expresslane.apple.com/GetproductgroupList.actionPlease let me know if there is still any issue later. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.