hello my name is XXXXX XXXXX i will be happy to assist you
So what should I do?
i have to answer but from past experience alot of customer did want to accept it and ended up spending days and still no answer...they came back and said my answer was right...with that said ....can i give you my honest diagnosis without getting a negative feedback....
I expect nothing less than an honest diagnosis.
there only two solutions ....
you can repair it by taking these steps
the second solution is reinstalling entourage or upgrading it
I of course have tried the Microsoft article, as I mentioned. If that is the only option, then thanks, XXXXX XXXXX on.
this is not fair to me i stated prior that please dont rate me if this is not the information you want
i understand your frustration however i am interested in solving you issue...any other avenue will waste you time and cause more frustration
Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.