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I connect via a wireless router supplied by BT, my ISP is BT, I have Norton antivirus, no speed boost software. Not sure what you mean by Internet software.
Other devices connect to the router but are not part of a network
direct connection works, thanks. Therefore, like you said, probably a wireless problem. Do you know how I would tell whether it's the router or the laptop?
the router works fine with another laptop, so I guess it's the wireless on the PC that's playing up..
thanks for your help
yes, just tried downloading VLC wirelessly and it get's interrupted and won't resume. If I plug in the LAN cable it downloads OK.
BTW - I'm finding this advice very helpful but haven't used this service before - can you confirm that there is still only 1 charge of £28 for your service?
the antivirus software is disabled (Norton and McAfee family protection) but the interruption to the download still happens.
Enjoy the beach!
sorry I was out by the time I got your last question.
I have downloaded Firefox whilst wired to the router - no problems
then restarted and unplugged cable to router
then opened up Firefox and went to download Skype - in general connection slower and have had to try download a couple of times - it stopped while running setup.exe then told me download site wasn't available and is now showing SkypeSetupFull.exe as "starting" in the download window but not doing anything.
when I then double click on the skypefullsetup.exe it tells me that the "program might not have installed correctly"
I think it is the wireless connection. Internet performance in general much better when the router is plugged in.
the router is in an open position in the same room as the laptop. At the moment they are right next to each other so I can connect with the LAN cable. The router is next to the home phone and a couple of feet away from a WD Hard disk.
I'm running speed test now but apparently need to re-install Flash before I do..
doing this now
no - only about 3 other wireless networks in range
I uninstalled Flash - OK
then try and install latest but it stops with an error - an error has occurred running scripts on this page. I've retried and it's now installing...
this is driving me up the wall - do you ever give up and say "sorry but your laptop is just knackered"?
I've run speedtest
connected by wire
download speed= 2.8mbs
wireless download speed on the other laptop is much better - 2.86mbs
so seems to be laptop?
I've updated windows and re-run the speed test over wireless. The download speed is now the same as the plugged in speed at 2.7mbs.
it seems better. I'll have a go at some other downloads.
thanks for your help on this, very useful.
However I've just noticed that I've been charged twice for the service, i.e. 2 payments of £28 have been charged to my card. Can you tell me who I should contact for a refund?