Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.From what you are describing, it sounds like you have accidentally booted your computer into safe mode. To exit, press and hold the power button which is located in the upper right corner until your machine powers down. Press the power button again to boot the machine back up. Does it still boot into Safe mode?
Ok, try this instead. Shut down your machine again. This time, when it is booting back up, press and hold down the option key. You should see two pictures of a hard drive. Select macintosh HD
In addition to booting up, please confirm that both of your shift keys are not being held down
Did you complete my previous instructions? Shut down your machine again. This time, when it is booting back up, press and hold down the option key. You should see two pictures of a hard drive. Select macintosh HD
The option key is the second key from the space bar button
no, you just need to hold down one option key. They option key will need to be pressed and held down immediately after pressing the power button. You can release the option key when the apple logo appears
You need to start holding the option key as soon as you press the power button and release after the apple logo appears. If your computer is currently on, power it off. Then press the power button and immediately press and hold the option key until the apple logo appears
Thats fine if the macintosh HD did not appear. Can you go ahead and type in your password?
Are you there>
did you try leaving it blank and hitting enter?
If not, we can certainly reset your password
Is the password XXXXX what you are typing in?
Is your caps lock enabled? The caps lock button will be lit and there will be an up arrow listed in the password XXXXX The caps lock key is right above the shift key
It sounds like you may need to reset your password. After typing in the wrong password XXXXX times, you will be notified to reset your password XXXXX your apple ID
Lets see if you are able to restart in recovery partition. To do this, shut down your computer again. 1. Press the power button 2. Immediately Press and hold down the R key for 40 secs
Every time you restart your computer, does a progress bar appear underneath the apple logo?
Thats what I figured. It sounds like the shift key may be stuck and being held down. This is probably why you are unable to boot into anything els. Can you check both shift keys and see if they are pressed down. If not press each key 10X fast to see if it will loosen up
Ok now try to restart again. You can just hit the restart key
*choose restart at the login screen*\
Ok, lets reset your PRAM
1.Shut down the computer.
2.Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3.Turn on the computer.
4.Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Let computer chime 4 times
5.Hold the keys down until the computer restarts and you hear the startup sound four time.s
6.Release the keys.
Choose disk utilities
After choosing english
We are going to repair your computers permissions
Do you see macintosh HD in the left column?
Select Macintosh HD then at the bottom choose verify permissions
Correction repair permissions
Verify permissions should be on the opposite side
Ok, go ahead and just hit verify disk. Make sure macintosh HD is selected and not the drive right above it
Since verify disk is the only thing that is bold, have you pressed that yet?
It should return macintosh HD is OK
Thats fine. Since you successfully booted into the recovery partition. This means your computer should not continue to boot into safe mode. Click on the apple logo in the upper left corner and choose restart
Not if you still notice the progress bar
Do you have an external keyboard?
Yes. Plug it into the USB port. Before you do that, can you examine both keys and see if they are even
Nope that won't work any ways
Our last option is to re-install your operating system
This will not delete any data. Before we do that can you just confirm that both shift keys are even
Ok good. Now we are going to boot into the recovery partition like we did earlier. Restart your computer while pressing and holding down the Command+ R keys
Choose english again
This time you will choose install Mac OS X
Continue to follow the instructions until the installtion begins
It will take about 45 mins
I know its pretty late over there too. You can leave it over night, just make sure it is connected to power
Is the installation going?
Thats what I figured. Your issue is certainly with the shift key. Keep the password XXXXX show password. See if you are able to press the shift key repeatedly to see if it will change back to lower case letters
Press other keys to compare the feel
Where did you purchase your computer?
You stated in your notes that you purchased it a few days ago. Would you be able to exchange it. It sounds like the issue is with the keyboard and since its only a few days old, it seems more appropriate to exchange it
You are very welcome. Do you have a backup of your pictures?
Awesome! Enjoy the rest of your evening. Best of luck tomorrow
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