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Ernest Agyare
Ernest Agyare, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 90
Experience:  5 YEARS EXPERIENCE IN MAC AND A MAC USER
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My IMAC started to be a bit slow 2 days ago. Today I was

Customer Question

My IMAC started to be a bit slow 2 days ago. Today I was reading and a little square printed thing came up behind my cursor. The cursor could be moved but would not allow any changes to the page, etc. I rebooted the IM and it won't get past the gray screen and the apple symbol. Any ideas?
Submitted: 3 years ago.
Category: Mac
Expert:  Ernest Agyare replied 3 years ago.

ErnestAgyare :

hello my name is XXXXX XXXXX i will be assisting you today

ErnestAgyare :

have you tried reseting the pram? or smc?

Customer :

Hi Ernest I am Leigh and the only thing I did was attempt a reboot which left me without anything

Customer :

I cannot turn the MAC on so resetting anything seems to be out of the question

ErnestAgyare :

ok Leigh i know this is frustrating but i promise to get to the route of your issue

Customer :

Just left in the middle of the conversation and did not give any help at all

ErnestAgyare :

i am here Leigh

ErnestAgyare :

i did not go any where ...i am typing you instructions on reseting the pram

ErnestAgyare :

I know you are extremely frustrated but i will not just leave you without giving you a solution......please be patient with me

ErnestAgyare :

I apologize and would like to assist you if you would like

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