How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jins M. N. Your Own Question

Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2011
Experience:  Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
50064670
Type Your Mac Question Here...
Jins M. N. is online now
A new question is answered every 9 seconds

I have just restored my MacBook Pro after a disc corruption.

Customer Question

I have just restored my MacBook Pro after a disc corruption.
The restore was from my latest Time Machine backup.
When I open iPhoto '09 (8.1.2 (424) most of the images are there. However, there are some that don't appear !!!! When I click in the Event area and 'edit' a blank image the thumbnail images show what it is.
I have tried to find the image number to no avail.

Have I lost the image file and the thumbnail image is the data detail file.

Hope someone can assist

Cheers XXXXX
Submitted: 1 year ago.
Category: Mac
Expert:  Ernest Agyare replied 1 year ago.

ErnestAgyare :

hello my name is XXXXX XXXXX i can assist you with this issue please do not rate me until i am done

ErnestAgyare :

do you know ehn that lst time machine back up was Peter

Customer :

15th July

ErnestAgyare :

where those pictures available during the backup

Customer :

yes

ErnestAgyare :

also remember a disc corruption can affect some of you files on you hd

ErnestAgyare :

i have a feeling you will not like my answer so with you permission i will like to opt out without you rating me please

Customer :

It seemed to be only during the startup process

Customer :

I wouldn't think photos would be in that sector and they are not just the last photos

Customer :

It appears all the way thru the events

ErnestAgyare :

what version iphoto are you using

Customer :

As I said in the original text - '09 version 8.1.2 (424)

ErnestAgyare :

i have worked for apple before and usually this happens after some disc corruption ,,,,but i would like another expert to take a shot please hold on

Expert:  Jins M. N. replied 1 year ago.

Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.


You said some pictures showing and some not showing. If so it is a file missing or permission related issue. Renaming, moving, or deleting items in the iPhoto Library folder also cause this type of problems. So try to locate the image or resolve the issue by following the steps below.

Part I: Locating the image

In this first series of steps, you can skip to Part II, below, as soon as you successfully locate the file.

  1. Select the image's thumbnail in Album or Library view.
  2. Control-click or right-click the photo, and choose Show File from the shortcut menu. If successful, the photo's master file will appear in a Finder window.
  3. If you locate the file this way, try opening it in Preview to be sure that it's a readable and complete image.
  4. If the Finder does not display the desired photo, or if you can't choose Show File from the shortcut menu, try searching for the file using Spotlight the Find command in the Finder (File > Find).
  5. If that didn't locate the photo, try choosing Show Original File or Revert To Original from the shortcut menu (as in step 2). What this does: If you previously edited the image in iPhoto, this might succeed in reverting to a pre-edited copy.
  6. If you still can't locate the photo, you should stop here and reimport the image from your backup location or media. If you can't import the file let me know the exact error message you are getting.

Part II: Finding and resolving permissions issues

  1. Once you locate the photo file, select it in the Finder.
  2. From the File menu, choose Get Info.
  3. In Info window that appears, click the disclosure triangle near the bottom to reveal Ownership & Permissions.
  4. Make sure that you have Read or Read & Write access to this file. If necessary, change this using the menus.
  5. Close the Info window.
  6. Try to view the photo again in iPhoto.
  7. If the photo still does not appear in iPhoto, try reimporting the file by dragging its file icon from the Finder onto the iPhoto icon in the Dock.

 



Regards
Jins
Customer: replied 1 year ago.

No good.


It can't find the image file.


Tried restoring from an earlier date and still an issue.


Why does the thumbnail show the image?


 

Expert:  Ernest Agyare replied 1 year ago.
it seems you are looking for an answer that simply isnt there...like i told you i have dealt with this issue over 20 times....i gave you the solution and was extremely honest to prevent you from wasting you time...and here we are hours later....please take my word for it or call apple to confirm...i am simply telling you the truth...and you rewarded my honesty with poor service
Expert:  Jins M. N. replied 1 year ago.

Okay, please look in iPhoto ~> Preferences ~> Events and see that you have "Show Event photos" selected in "Double-Click Event"

 

If it not helps, Quit iPhoto, then hold down the Command and Option keys while starting iPhoto. A dialog appears asking if you’re sure you want to rebuild your library and giving you several options for doing so. Select all check boxes and click on rebuild button. Wait a little to complete the Rebuild process. Check and reply me the result.


Regards
Jins

Expert:  Jins M. N. replied 1 year ago.
Hello Sir, try my suggestions and let me know the result.

Regards
Jins

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Jins M. N.
Jins M. N.
Systems Administrator
314 Satisfied Customers
Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps