How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35777
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

I have a Macbook trying to send an email and cant attach and

Customer Question

I have a Macbook trying to send an email and cant attach and send a a file greater than 25 MB like i used to do when the google user interface allowed google drive compression option which appears to have been omitted. Can you help?
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Hello Bill! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you go to the email website to use email? Or do you use an email program, like Mac Mail or Outlook, etc.?

Do you see the compressed files at the website http://drive.google.com/?

Can we do a screen sharing session, so I can chat with you and help you directly?

Please let me know. Thank you

Customer: replied 3 years ago.

I use the google mail UI to send and receive messages


I don't understand compressed files at the website


Yes, we do a screen sharing session, so I can chat with you to help me directly

Expert:  Viet - Mac Tech replied 3 years ago.
Please click on the website below and allow the ScreenConnect sharing program to run:

http://166.78.231.170:8040/?Session=06a20bb0-5b48-4ea2-a59d-37982de8dd8a

Thank you
Expert:  Viet - Mac Tech replied 3 years ago.
Hi,

Are you still there? What happens when you go to that website and allow it to run?

http://166.78.231.170:8040/?Session=06a20bb0-5b48-4ea2-a59d-37982de8dd8a

Please let me know. Thank you
Customer: replied 3 years ago.

I waited to join and chat with you at


http://166.78.231.170:8040/?Session=06a20bb0-5b48-4ea2-a59d-


37982de8dd8a


and waited for about 30mins with no connection


I am a senior master builder who bills his time out at $125/hr. So far, I am dissatisfied. If not successful in the next attempt, I will have to claim back your charges and charge you my time which I don't have to waste, not to mention the grief 'Just Answer Computer' is causing me!


Incidentally, what's with the PM time reporting?

Expert:  Viet - Mac Tech replied 3 years ago.

I'm sorry, your computer has not connected, so I could not fix; please just reply if nothing happens. Can you try that website again please, try any other option it gives you as needed? If it does not connect/join within about 10 minutes, please reply back.

http://166.78.231.170:8040/?Session=06a20bb0-5b48-4ea2-a59d-37982de8dd8a

Edit: I'm really sorry, it seems your computer just cannot be able to connect with me. Let me open the issue to other Professionals. Don't worry, we guarantee our service. Thank you

Expert:  Ernest Agyare replied 3 years ago.
hello sir are you are aware google has changed their maximum upload to 25mb?
Customer: replied 3 years ago.

But I was able to go to google drive and attach a file >25MB that was compressed and sent.


Are you saying that they took that feature away?


Even if they did change to omit this feature, what can users use within google to transfer larger files?

Expert:  Ernest Agyare replied 3 years ago.
yes ...i am a gmail user as well and i send large pro tool files ...now i an unable to do that ...i use dropbox...i saw the thread and figure ill inform you
Customer: replied 3 years ago.

Can you step me through on how to use drop box and will my email recipient be able to open it from their end?

Expert:  Ernest Agyare replied 3 years ago.
no dropbox is a virtual upload...the recipient will have to subscibe to dropbox in order to receive you file...that was not a suggestiong i were simply informing you what i used to transfer my protool files.. dropbox gives you upto 5 gb of upload space...so if the other person has it ...you can easily share big files..but once again it may not help....PLEASE DONT RATE ME if this does not help you...I Simply saw you situation and knew it was similar to mine so i interjected as an expert
Expert:  Viet - Mac Tech replied 3 years ago.

Hi Bill,

I've just found a way to use google drive/gmail directly; this is the new way to email large files (there is no need compression any more.) First, go to the website below:

 

https://drive.google.com

 

, then click on the Up arrow icon there, and upload the (large) file you want to email

(you can also drag the file you want from your computer to the website

https://drive.google.com, then it will start uploading also.)

, then go to your email, then use the google drive attach icon there to attach.

 

  1. Hover over the plus icon insert menu plus icon at the bottom of the compose window, which will open the insert menu. (Remember, you need to be using Gmail's new compose and reply experience to insert files using Google Drive).
  2. Click the Google Drive icon insert from Drive, and continue to select the file you want in Google Drive, then Insert.

 

Reference:
https://support.google.com/mail/answer/2480713?hl=en
and/or https://support.google.com/drive/answer/2424368?hl=en


Please let me know if it works or not. I will help further as needed. You can click on the Reply to Expert tab below and reply back to me. Thank you very much.

Expert:  Viet - Mac Tech replied 3 years ago.

Hi Bill,

The google drive method above should work well, but let me also give you a couple of more methods for sending large files if you do not like that google drive method, or if you'd just like to try them out:

- You can upload any file at the website http://www.wikisend.com/
, then email the file website link it will provide you
, then the recipient can open the file from that link

- You can use the website https://www.wetransfer.com for sending lots of (large) files.

Please let me know the result any time, or if there is any issue, please let me know, so I can help further. Thank you very much.

Customer: replied 3 years ago.

I will try your suggestion as per below and let you know


 


"- You can upload any file at the website http://www.wikisend.com/
, then email the file website link it will provide you
, then the recipient can open the file from that link"


 


Can reply when it works.... hopefully!

Expert:  Viet - Mac Tech replied 3 years ago.

OK, try emailing it to yourself and/or someone and check. If needed, try my 3rd suggestion.

Please take your time and let me know. Thank you.

Customer: replied 3 years ago.

Still trying your 3rd method - still can't do it! I have spent over 3 1/2 hrs working on this problem with no success. Effectively as a Senior builder that represents almost $600 of my time wasted.


 


I will reply with an outline report of what I have done so far, in between my meetings.


 


Please confirm receipt of this message.

Expert:  Viet - Mac Tech replied 3 years ago.

I'm sorry. Are you stuck at any step from any of my three methods? You can try only when you have time; otherwise, I can cancel / refund this for you.

 

Edit: Do you still need help on this? Please let me know. Thank you,