Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.
Do you chat with me on your iPad or computer?
Not sure how to chat. I am on my computer right now.
Please first bookmark this page. Save this page to your Favorites or Bookmarks in case we get disconnected.
Let me know when you are done so we can proceed.
Not sure how to bookmark. I know that sounds nuts, but I do not know how to do that even though I use my computer for email all the time.
That is fine.
We will do a Password XXXXX Please CLICK HERE and enter your Skype email address. You will get an email from Skype to reset your password.
Check for that email. Click on the link on that email and it will let you reset the password XXXXX your Skype account.
After reset your password, go to iPad and enter your account and new password.
It should let you log into your Skype on your ipad to chat or video chat again.
I chanted the password XXXXX to the Skype instructions, and then I was supposed to download Skype to my computer, but I cannot seem to do that, and in the meantime, I still cannot get out of the plain blue screen on my iPad, with Skype in the cloud. Do I enter the new Skype name and password XXXXX my iPad? This is very confusing. I don't know how I got to this screen in Skype to begin with.
On the iPad, please enter your email address and NEW password.
See if it will log you in.
I just did that and it did log me in, but the various people that I had had pictures of are gone except for 2. How can I get it on my regular computer so that I have two ways to get into Skype, and why did it put me into the plain blue screen with the cloud on it on the iPad?
When you chat with your contacts, the pictures will get back.
On your computer, do you have Skype installed?
Well, I tried that a few minutes ago and tried to follow the instructions for download, but I cannot get it to work. And on the iPad, I cannot get out of the History screen now. (I was trying to get back to the main icon for Skype the way it always used to appear, and I cannot go back to the main icon.) I think I just do not know how to navigate the Skype screens now that I am logged in with the new password, and I do not seem to be able to download Skype to my regular computer screen.
You can try to do a quick reset on your iPad
Press and hold the Power and Home button for 10-12 seconds. Your iPad will reboot.
What do you mean by quick reset?
After reset, open Skype
It will open the normal screen
Is your computer a Windows or Mac?
I will give you the link to download Skype
I have tried to hold down the power button for 10-12 seconds, but it does not turn off the iPad. And when I go back to the main iPad screen that has the Skype icon on it, and I press the icon again, it just goes back to the same screen it was on before and I cannot get out of it. My computer is Windows.
On your Ipad, press Power button and the button in front at the same time for 12 seconds.
Your ipad will automatically turn off and turn back on.
Wait, I just found the main power button. Let me try that--it is on the side, right?
The Power button is on top
the HOme button is the button in the front with a square
See that photo?
Hold those 2 buttons
OK, found it. The iPad has turned off. I am now turning it back on again.
Open Skype and it will open the normal Home screen.
It opens to the All Contacts screen. Is that what it should do?
For your computer, CLICK HERE to download and install Skype.
You only reset like this if Skype is having issues or you cannot get back to home screen.
Are you downloading Skype now?
After done, run the installer. Skype will download and install. After that is done, enter your email address and NEW password.
You will be able to use Skype on your computer.
You should see your contacts as well.
Is Skype installed or still downloading?
It just got installed, which is great. But on my iPad, I still cannot seem to get beyond the All Contacts section of Skype. Not sure if I should just give it up.
Please give me a second.
Or is that the page you are supposed to get to immediately when you press the icon?
Let me get my ipad
So for iPad, when you open it you will see people and history on the left
If you tap History, you will see your chats
If you want to go back into Normal screen tap People
And that is the default screen for Skype on iPad
The app is quite simple.
When I press on the Skype icon on the main menu of the iPad, where all the icons are, the first screen I get is All Contacts. THere is a History on the left, but no People. When I press History, it does not show any chats even though I have had many chats. There is nothing that says People on the screen.
Usually the history are the ones you used on iPad only.
If you do not see any chats previously, they are cleared on the ipad
Yes, I have always chatted on the iPad, but none of them show now. Maybe this is because I got a new name and password XXXXX the old one is now gone, along with all the chats?
Yes that is correct.
If you use the old name, they will appear.
New name will not have those chats.
OK, we are good for now. I don't even know the old name because it got eliminated when I created the new one. Thank you very much.
You are welcomed.
Glad I could help out.