Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.You will need to first sign out of your wife's itunes account on your iPad and then enter in your own itunes account info. To do this, click on settings. Choose iTunes & App Stores. At the top you will see your wife's email address. Tap it and then choose Sign Out
Then tap on sign in and enter in your itunes information
Please let me know if you need additional clarification
Although we can only chat via chat and do not have the ability to initiate a walkthrough via phone, I can walk you through step by step to make this process as easy as possible for you. Have you located the iTunes and App store page within settings?
When you taped on iTunes & App Stores, have you successfully signed out of your wife's account?
Have you entered your itunes account info yet?
Oh Ok, I understand your issue. Basically there are apps that were downloaded using your wifes itunes account. The easiest way to resolve that issue is to delete only the apps that are tied to your wife's email address and then re-download it using your itunes account.
If you would like to start off fresh, you can always restore your entire ipad and re-sync all of your apps
So whichever apps that need to be updated, just delete them and re-download them. To delete the app, just press and hold the app until you see the red X
Were you able to delete the app or apps that need to be updated?
Did you not receive my last response?
You will need to delete the app and re-download it
Ok, lets just restore your ipad and then start over. So you know if your ipad is backed up using iCould?
If not, you can go ahead and backup your iPad to icloud since we will need to restore your iPad. Click on settings and then choose iCloud
Ok so lets go ahead and restore it. Click on settings and choose general. At the bottom, choose reset then choose Erase all content and settings
When you get to the iCloud section during setup, make sure you sign into icloud so it can restore everythinh
It is restoring now but will take 48 minutes. going to take dogs for their walk. will see when Iget back.
Sounds like a plan. Talk to you soon
How is the restore going so far?
lost the network connection, starting over. guess I need to stay here and watch it.
Yes, keep the ipad in one place. Did it loose connection while restoring from iCloud backup?
yes. looks like it is going again.
Ok, keep me posted
so farso good. down to 30 minutes.
ok, all done. it now shows the apple id box. is this where I put in my id.
Yes. Make sure you choose icloud as a source to restore from
It will ask you if you would like to restore from an icloud backup
it says my apple id iswrong .this is the problem I keep having.
Click on this link. Then choose manage apple ID http://appleid.apple.com/
Type in your apple ID and password
If you have forgotten your password. You can also reset it
ok i did that. came upand said some items didnot download but could do it by synching with itunes.
Ok good. You can also view your purchased items in the app store, ibook store and itunes store to re-download them too \
do I need to connect to our computer?
You can do it without connecting to the computer. Do you know what is missing from your iPad? If a lot of apps to need to be transferred over, it may be easier to connect it and sync. If only a few apps were not transferred over, you can download them from your ipad
i now am in Itunes support on my Ipad. What do I do from here?
First tell me if you need to download apps or books?
You will need to be in the app store or ibook store
Not itunes support
ok. my books app which contains my Ibooks and Kindle, mygames bundle and some of my games all show waiting.
Lets start with ibooks first. Open ibooks
If your self is empty, click on Store in the upper left corner
Then at the bottom menu bar, you will see Purchased
when I goto the apps store, it shows some stuff installing.i dont even have I books.
It sounds like icloud is still restoring everything
If iBooks is not there yet, download it from the app store
Type in ibooks in the search box
it says no results. what is up with that?
Are you sure you are looking in the app store and not the itunes store?
If you are in the App store (blue icon) Click on featured at the bottom and then try to search again
ok now I found it, what do I want from the list.
Click on the install button next to ibooks to instal it back onto your ipa
ok it is installing.
Is the kindle app on your ipad?
yes but it seems to be loading.
it is like there is severalthings going on at once.
Yes, icloud is downloading everything all at once. Let me know when everything is all done loading so we can verify after. You will know it is done when you no longer see the loading bar underneath the apps
ok. will do.
I now have Ibooks which has all my books but my books cluster which used to have Nook, Ibooks, kindle and Stanza is now gone. It just went away. Do I have to download Kindle and Stanza again? Do I even need Stanza?
The Amazon store and ibooks store are separate. To gain access to your kindle books, simply download the Kindle app from the app store and sign in using your amazon account
ok. It is still loading Angry birds. Wh
Ha ha I love that game. Stanza is a preference. I personally use just ibooks and kindle. If a book is not available in one store, I look for it in the other store
Ok. Should not be long now. Angry birds is loaded, one more game to go.
ok, it looks like everything is downloaded. I downloaded Kindle and all my books came with it. I did notice that my old apple id (bigred84) came up when I clicked the update for angry birds. When I hit cancel. it went away and then nothing else came up. what is next?
You should be pretty much all set. If you wish to download angry birds again, download it from the app store
Or you can just type in the password XXXXX your old apple ID and it will only update that app
no it is there. I just dont want to be trying to download or update something and my old Id comes up.
Understood. Was there anything els I can assist you with before we end our chat?
no, Ishould be able to go from here. I need to downloadNetflixso that should doit. IfI run into a problem. do I need to pay again to get help?
Nope. You can always respond to the same chat thread after rating is complete
at no additional charge
thanks for all your help, have a nice day.
Thank you. You too
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