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Dustin
Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 9927
Experience:  4 Years in the US Military working with Mac's and networking equipment
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I am unable to link my mini i-pad onto my ADSL D-Link modem.Have tried

Customer Question

I am unable to link my mini i-pad onto my ADSL D-Link modem.Have tried numerous times on 10.0.0.2 Have also reset D-Link modem.Keeps on telling me I have inserted wrong user name or password?
Any new suggestions?
Submitted: 1 year ago.
Category: Mac
Expert:  Marco replied 1 year ago.

businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

businesslegions :

the username and password XXXXX refeering to is that for the wireless?

Customer : Yes on the D-link modem.They state the username :admin and the password XXXXX admin.
Customer : How long must I still wait for further response ?
businesslegions :

do you have the model number

businesslegions :

of the dlink?

Customer : DSL-2750U
businesslegions :

ok thanks

businesslegions :

after you've reset the modem

businesslegions :

did you connect to 192.168.1.1?

Customer : No
businesslegions :

when you type 10.0.0.2

businesslegions :

what does it say?

businesslegions :

does it have dlink written anywhere?

Customer : It has blocks asking for user name and password.When I put in Admin /admin says wrong.
businesslegions :

i think that could be a different device

Customer : No reference to dlink.
businesslegions :

are you using a computer at the moment?

Customer : No only mini ipad.
businesslegions :

how are you connected to the internet?

Customer : Vodacom mini simcard for mini ipad.
businesslegions :

ok i see

businesslegions :

you'll need a computer to connect to the dlink router

businesslegions :

to ip address 192.168.1.1

Customer : I have computer next to me which is already connected to ADSL modem however i have been battling to get onyto internet with it.
businesslegions :

ok then

businesslegions :

lets work with that computer

businesslegions :

is it a windows computer?

Customer : Yes Windows 7 2007
businesslegions :

ok

businesslegions :

can you click start

businesslegions :

then in the seach

businesslegions :

type

businesslegions :

ipconfig /all

Customer : done
businesslegions :

can you tell me the IP address

businesslegions :

subnet mask

businesslegions :

gateway

Customer : It is trying to get into google.com.Unlikely to succeed.Have had this frustration now for a week?
businesslegions :

the router needs to be setup correctly

businesslegions :

in order to get to google.com

Customer : Have justbcut off stating connection problems.
businesslegions :

when you typed ipconfig /all

businesslegions :

what was the result?

Customer : Tried to get into google but failed due to connection problem.Router is connected to computer by cable and shows two bar connection.
businesslegions :

ok

businesslegions :

but did you follow my instructions?

businesslegions :

click start

businesslegions :

in the search bar type cmd

businesslegions :

a black window will pop up and type

businesslegions :

ipconfig /all

Customer : no black window.Just 11 icons "setup".
businesslegions :

ok did you click on start?

businesslegions :

let's do this one step at a time

businesslegions :

click on start

Customer : yes
businesslegions :

then do you see a search bar

businesslegions :

it says search for program and files

Customer : yes
businesslegions :

click that and type cmd

businesslegions :

and press enter

Customer : yes
businesslegions :

type cmd and press enter

Customer : black window with microsoft writing?
businesslegions :

yes

businesslegions :

then type:

businesslegions :

ipconfig /all

businesslegions :

and press enter

Customer : cant find enter
businesslegions :

the enter key on the keyboard

Customer : done black window with lots of info
businesslegions :

ok at the top what is the ip address

businesslegions :

you should see something like 192.168.1

Customer : Arend-PC
businesslegions :

keep going

Customer : node type Hybrid
businesslegions :

yes keep going you should see some numbers

Customer : IP Routing enabled No
Customer : WINS Proxy enabled. No
Customer : DNS Suffix search list. Home
Customer : No numbers at all under the heading IP Configuration.
businesslegions :

ok that means the router is not configured

businesslegions :

it should be giving an IP address

businesslegions :

to the computer

businesslegions :

is the lights flashing on the Dlink router

Customer : Not flashing but permanently on shining green.
businesslegions :

ok the router is not configured

Customer : there are two physical addresses:namely under MobilebBroad band and Wireless LAN adapter wireless network connection
businesslegions :

There should be one for Ethernet LAN

businesslegions :

which is for the blue cable

Customer : 00-14-0B-60-FA-53
businesslegions :

no that's not it

businesslegions :

it should have an ip address

businesslegions :

like 192.168.1.3

Customer : 255.255.255.0
businesslegions :

no before that

Customer : 10.0.0.3
businesslegions :

ok great

businesslegions :

what about gateway

businesslegions :

can you see that

Customer : Default gateway 10.0.0.2
businesslegions :

ok

businesslegions :

so the ip adress of the dlink is definately 10.0.0.2

businesslegions :

which means the reset didn't work

Customer : What now?
businesslegions :

how did you reset the modem?

Customer : Press the reset button on the back of the modem and hold it in for 15secs
businesslegions :

did you use a paper clip?

Customer : no a tooth pick
businesslegions :

can you please try again

businesslegions :

hold it for 10 seconds

businesslegions :

then restart it

Customer : must i switch it off before resetting.I did not switch it off
businesslegions :

no you don't need to

businesslegions :

the reset button is at the bottom of the unit

businesslegions :

would you like someone with remote access to control your pc and configure the system for you?

businesslegions :

I don't have that access

businesslegions :

is that ok with you?

Customer : the reset button is clearly marked.Reset is done and on again.No problem with remote access control.
businesslegions :

ok please wait while someone contacts you

Expert:  Dustin replied 1 year ago.
Welcome to JustAnswer.com

My name isXXXXX am one of the experts who will assist you today!

What id like to do is connect to you during a remote support session, where I can connect to the windows 7 computer.. Control it, get inside your router, and get this issue fixed myself, from here.

The only thing I need to to know is, the windows 7 computer.. Can it currently get on the internet.

Dustin S
Customer: replied 1 year ago.
no unable to get onto internet
Expert:  Dustin replied 1 year ago.
Ok.. Is any computer able to connect to your home internet then?
Customer: replied 1 year ago.
No.Have only one computer plus mini i-pad.
Expert:  Dustin replied 1 year ago.
Ok. So theres no internet at the house at all then..

Question, right now.. do you have the computer connected physically by a lan cable, to the Lan port on the DSL-2750U 3g modem?

Customer: replied 1 year ago.
I installed the DSAL line specifically to create a wifi for my computer and ipad as the 3g connection is extremely slow.Yes the computer is connected to theD. Link modem by LAN cable and clearly shows that it is on.
Customer: replied 1 year ago.
How long must I still wait??
Expert:  Dustin replied 1 year ago.
Ok... So do you have a second modem, besides this one

Ok.. these are the steps we need to follow.

http://www.tellumat.com/phones4telkom/pdf_files/faqs/d-link/DSL-2750U%20%203G%20Setup.pdf

The most important thing is, connecting to the right modem.

Its imperative, that on page 7 of those steps, were looking at an oroange colored screen thats asking you to login.

If were not seeing an oroange colored screen that says Dlink, were not in the right place.

So lets try to get as far as step 7.. And make sure we see that screen.

let me know if and where you get stuck on any stpes before then.

Dustin S.
Customer: replied 1 year ago.
The bochure explains clearly what should be done.However there is no live box to actually insert the username and password.
Expert:  Dustin replied 1 year ago.
ok.. so your typing in 10.0.0.2 in the exact spot it shows you to type it in, on your windows computer?

And you hit enter.. and exactly what do you see ?
Customer: replied 1 year ago.
I see a box asking for user name and password.I entered admin and admin.It keeps on telling me it is wron user name or password.I am back in square one.You hve not solved my problem.What now ?
Expert:  Dustin replied 1 year ago.
The box asking for the username and password.

Is the link at the top 10.0.0.2

and on the page,
does it say Dlink in oroange ?
Customer: replied 1 year ago.
yes 10.0.0.2.
But no orange it is in blue .
Expert:  Dustin replied 1 year ago.
Ok.. What is it saying in blue.

tell me any words or logos you are seeing on screen, thanks!
Customer: replied 1 year ago.
Technical support forum.If and when I put in 10.0.0.2 this is all I get.
Expert:  Dustin replied 1 year ago.
Thanks..

Has this DSL router every worked even once, since you got it?
Customer: replied 1 year ago.
No.Have experienced this problem right from the start.
Expert:  Dustin replied 1 year ago.
Ok. with everything your describing to me. How the device fails to reset.

How we cannot access the actual device configuration page..

It sounds to me like the issue is simply, you have a faulted DSL router..

You see, even if your internet was completely down, we should still be able to access the DSL routers internal webpage.

My best advice at this point is to return that one to Vodacom, or to your Internet service provider, and have them replace it with a new one.

Then, you should be able to follow the simple setup steps that I sent you a link to, and have a working internet connection.

If you have any further questions, please let me know.


Dustin S.
Customer: replied 1 year ago.
My problem remains unresolved.Will only be able to rate service once it has been proved that the router is indeed faulty.At this stage my feeling is that I have wasted at least two hours communicating with justanswer and I am not happy with the fact that the cost has already been debited to my account..I am certainly not satisfied.
Expert:  Dustin replied 1 year ago.

I wouldnt expect you to rate the answer, until we verify that it is correct.. As far as wasting time, youve probably saved time considering the time involved and the cost in paying a technician to come out to the residence, just to have them come to the same conclusion.

And even though a security deposit has been authorized against your card by the website, if my suggestions dont solve the issue, you can always send a reply to me as you have been doing, to let me know. And we can request a refund for you if and when the time comes.

Dustin S.
Customer: replied 1 year ago.

Hi Dustin. The router is not defective.it required an adjustment on my computer which I have finallly managed to do with assistance of my service provider.. Hence if your word is your honour you will refund my deposit. Regards. XXXXXX XXXXXXX

Expert:  Dustin replied 1 year ago.

Understood, and im happy to hear that you were able to resolve the issue..

After I send you this message, im going to message customer service and notify them of your refund request.

Dustin S.

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