my name is XXXXX XXXXX can assist
the error you are en-counting can be corrected one of two ways
by reseting you pram and smc
or restoring your operating system through your utility cd
i have instructions available for both
How do you reset PRAM andsmc
How do you reset pram and smc?
OK, I see 6 steps. How can I get back to you if the fix fauls?
please simply log back in i will be on standby...DO NOT RATE...untill your issue is solved
you also need to delete the preferences for system preferences, they're in:mac hd> users> your username> library> preferences>delete file: com.apple.systempreferences.plist
OK, but how do I log back in and contact you"
the same way you contacted me before the box will be open
also please look at this software which may help as well
im trying to give you all the options i have before you do a system restore with utility cd
Sorry, your answer is not clear. I do not have a record if how I started the contact.
please log back in to justanswer.com
and you will be able to access me again i will be on standby
This part of your system us nit very clear/
Is there some ID number that will identify my question?
im an expert so i get the expert screen but im sure you can get back to me because alot of customers have
do you see a tab up top that says my questions?
No tab on top is seen
Not your fault
i apologize i have never seen a customers screen just the experts
either way i will be on standby
OK, I will go now, and follow your directions a little latter
no problem please remember only rate me when you issue is solved if its not come back to me for further assistance
Solution did not work
Still get crash report fo failure.
it is simply not possible sir? according to the manufacturer apple...https://discussions.apple.com/thread/3975936?start=0&tstart=0....this is the link proving it....please by all means let me know if you want another expert....but i am here with 3 experts saying the same thing apple is saying
Tried suggestion again.
Solution does not work, Same problem remains
you will need to utility cd to reboot your system
utility cd disk long gone,
you need that to restore it...it seems that you will need to reload you operating
Can I download from Apple if you supply URL
no you will need the actual cd because you will need to boot it from the start of you computer
when you download it ...it will not be available at the beginning of your start up...cd only
In that case, I will upgrade system to v. 10.8 mountain lion. I do not believe I shoild pay, as you did not solve problem. The system upgrade is less expensive than the expert advice (which did not work)
well you issue can be solve only one way which i provided you...you may visit the apple store which will tell you the same...so i indeed did identify your issue and give you a solution. Which is what we are here for...we can either troubleshoot and if the issue is beyond us..we can pin point the issue and tell you the remedy....which i did...
so if you dont want to RATE ME for my assistance i am completely fine with that ...no problem
I will be happy to rate you as OK, but again, the charge is not worth the advice. I could have carried out an upgrade without your expert advice.
an ok rating is fine with me
is there anything i can assist you with before you rate me
I already sent in my rating. Was it received?
i dont know i cant see it im more concerned with helping