How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6789
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

Hi I have an Apple iMac in Cyprus .. i am currently travelling

Customer Question

Hi I have an Apple iMac in Cyprus .. i am currently travelling and just purchased a Mac air
is there any way i can access my iMac from this mac air while abroad and sync it
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Yes, you can use Remote Desktop application to access to your iMac and get files from it. But YOU or someone you know need to have access to your iMac to do the first time setup on it.

The best Remote Desktop application out there is, LogMeIn --see here ---> https://logmein.com/

Another one is Team Viewer, see here : http://www.teamviewer.com/en/download/mac.aspx

Team Viewer is free for non-commercial users. Remember, you need to install and setup the remote desktop application on both Macs inorder them to get connected.

For automatic syncing, you can try DropBox : https://www.dropbox.com/

If you have any questions or would like any additional information, please don't hesitate to ask.

Best Regards,
Ashik
Customer: replied 1 year ago.

Thank You.. Once the i mac is set set up must it remain or can it be shut down will i still be able to control and access it


 

Expert:  Ashik replied 1 year ago.
Clem, It must be ON and connected to the internet. Then only you can control it realtime as well as upload/download files from it.

Best Regards,
Ashik
Customer: replied 1 year ago.

thanks i am reading up on the links you provided

Expert:  Ashik replied 1 year ago.
Clem, try LogMeIn. It is the best out there and also you can access your Macbook Air or iMac even from your Smartphone or Tablet.

Best Regards,
Ashik
Customer: replied 1 year ago.

ok thanks i have installed Logmein on my mac air.. i will arrange for someone to install it on my imac later .. i have my iphone and iPad with me .. i will try access them .. for ipad and iPhone is the an app i download or do i use the same logging as i have with mac air

Expert:  Ashik replied 1 year ago.
Yes, there is an App for iPad and iPhone. Goto AppStore and search LogMeIn and download it. It is free too. See here : https://itunes.apple.com/in/app/logmein/id479229407?mt=8

Best Regards,
Ashik
Customer: replied 1 year ago.

thanks i am trying .. where on the mac do i see this computers username .. sorry but i am silly with this things ..

Expert:  Ashik replied 1 year ago.
What specific username is XXXXX XXXXX ?
Expert:  Ashik replied 1 year ago.
You can find the Computer's username in System Preferneces > Users & Groups (or Accounts)
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6789
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Great .. working thank you so much


 


 

Expert:  Ashik replied 1 year ago.
You're most welcome Clem :)

If you have any questions or would like additional information, please don't hesitate to ask.

Best Regards,
Ashik
Customer: replied 1 year ago.

one more thing ... if my mac air is sleeping .. i cannot seem to access it from ipad or iPhone... how can i fix this

Expert:  Ashik replied 1 year ago.
When your Mac sleep, it will disconnect from internet. That is why your iPad or iPhone can't access it. You have to prevent your Mac from sleeping. But you can put your display to sleep. Goto System Preferences > Energy Saver. Set Computer Sleep to Never and put Display Sleep to anything you like.

Best Regards,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Ashik
Ashik
Computer Technician
5573 Satisfied Customers
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc