How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Whelan Your Own Question

Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 40
Experience:  Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
Type Your Mac Question Here...
Daniel Whelan is online now
A new question is answered every 9 seconds

my macbook pro with laest software will not recognise my new

This answer was rated:

my macbook pro with laest software will not recognise my new garmin nuvi 3597lmt.ive downloaded garmin express and communicator plug in for mac but when i hook up the device with the provided usb cable i keep getting the "no device connected" message

Daniel Whelan :

Hi, I have downloaded the manual for this device. Can you try the following please and let me know how you get on.

Daniel Whelan :

Disconnect the USB cable from your mac.

Daniel Whelan :

Turn off your garmin

Daniel Whelan :

Plug the USB cable directly into a USB port in the mac and then into the garmin.

Daniel Whelan :

The device should automatically turn on and go into MTP mode or USB mass storage mode. A picture of the device connected to the computer should show up on the Garmin screen.

Customer: Hi Daniel, I finally worked out the problem myself. I was using the USB cable through the mounting bracket, when I removed the bracket and plugged the the cable directly into the unit it paired straight away, thanks for your time, chris
Daniel Whelan and other Mac Specialists are ready to help you