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Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 39
Experience:  Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
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Hi, I have a 2 yr old ipod classic (160 gb). When I plug

Customer Question

Hi, I have a 2 yr old ipod classic (160 gb). When I plug it into the ipod clock radio it skips from song to song and will only play a few seconds of each song. It will not play in my car either. What is the recommended way to get it to work correctly. Any help is greatly appreciated.
Thanks, Greg
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel Whelan replied 1 year ago.

Daniel Whelan :

Hi, What is the serial number of you ipod so I can check the exact model? When you are playing it in your car how are you connecting it, via the headphone socket or the power/data socket? Which ipod clock radio do you have? (there are many makes). I presume with normal headphones it works fine?

Customer :

Thanks for the help. It currently will not play in the clock, car or stereo with or without headphones. Where would I find the serial number?

Customer :

What is the $38 next to the heading?

Daniel Whelan :

So the ipod skips every few seconds whatever it is plugged into? The serial or model number should be printed on it.

Daniel Whelan :

I presume the $38 is what you are willing to pay Just Answer (although it say $19 next to the question on my screen)

Customer :

I can't do the $19 or $38....Sorry for your time.

Daniel Whelan :

OK, no problem but here is a way to reset it, it wont delete any music or files. http://support.apple.com/kb/HT1320

Customer :

Ok, i called and talked to JA tech support . It was confusing because I am a member and pay for unlimited questions but always tip so I apologize for the confusion. I will attempt your suggestion. I appreciate your help and understanding.

Daniel Whelan :

OK, That's good to know, let me know how you get on.

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Daniel Whelan
Daniel Whelan
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Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography