Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. What causes you to have to restart your computer? Is your computer freezing. Are you also referring to the back button in Safari?
It freezes or just quits on it's own - so the only thing I can do is restart - yes when I'm in Safari
So your actual computer does not freeze, just Safari. Is that correct?
Yes that is correct
Great. Thanks for clarifying it. First lets check for updates. Click on the apple logo in the upper left corner and then choose software updates. After it is done checking, what updates are available?
It simply says that updates are up to date
Ok good that means we will just need to reset safari. Do you have another web browsers that you can chat from?
When we reset safari, we will be cut off
Do you want to talk on my IPhone? if so, the number is XXXXX xxx xxxx
No, we can only chat via live chatting. No worries. You can bookmark our chat so you can get back to me. Click on bookmark in the upper top menu bar and choose add bookmark. Save it to the bookmark bar
Let me know when it is bookmarked
It is now I have to admit I'm pretty stupid about theses things I just hope I can get back to it!
If you feel more comfortable, You can download google chrome and chat from there so we will never be cut off. https://www.google.com/intl/en/chrome/browser/?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha
Click on the link to download and install
It does say I need at least 10.6 to download
Oh ok you are running 10.5. Thats fine, I am sure you will be able to get back. If not, you can click on the link in your email sent from Just Answer
The first thing we are going to do is delete safari's Plist file
To do this, click on finder (happy face icon on the dock). Let me know when you have finder open
I'm can open finder, but don't see a happy face?
In the left column in your finder window. Do you see your username or account
It will have a house icon next to your username
Sorry, no I don't see that - I told you i was stupid on these things!
here is an illustration
Ha ha your not stupid
This is the finder menu
Am I supposed to be able to open that? I get a blank screen with the tiny question mark box in the upper left corner
Lets try this instead. Click on the happy face icon in the dock. Then choose Go from the upper top menu and choose home folder
OK - I'm there...
Within the home folder, do you see a Library folder?
Click on the Library folder. Within that folder is a preference folder. Click on the preference folder
OK what next
Two more steps. Now within the preference folder, locate and delete com.apple.Safari.plist
You can drag it into the trash to delete
I see everything else but com.apple.Safari.plist
They are normally in alphabetical order
Focus on the com.apple first
Take your time
I swear the safari one is not there and unfortunately I am going to have to go pretty soon, but I want to get this resolved
Ok, lets just reset safari then and disregard the plist. First lets get your back button back. In safari, click on View in the top menu bar and choose customize toolbar
You should then see a series of icon. Locate the forward and back button and drag them in the proper location
were you able to locate the toolbar?
My computer froze again
Ok lets get your toolbar back and then reset safari. We will be disconnected again
I had to restart - I think I was able to get my back button going again. Do think I have to take this computer in somewhere or find someone to come here It is not very portaable
Well we will not know until tomorrow. Here is how you are going to reset Safari. Click Safari in the top menu bar. Then choose reset safari.
Make sure all the boxes are checked except the password XXXXX Then choose reset
Then try Safari out and observe if it still freezes.
I appreciate your help, but I think this computer has other issues How can I cancel this subscription. I didn't save my user name or password! I just gave JustAnswer my info and credit card #