Hello. my name is XXXXXXX, XXX I'd like to help you with your problem today.
Can you please verify that the iCloud account that you are attempting to sync to is entered in the [Accounts] tab under (Apple)->Preferences, when you are using the 'Conacts' Application
Furthermore, if the account is there, click the 'Edit Account' button, and then the iCloud button (under the blue @ image) Ensure that the 'Contacts' checkbox is checked.
Yes Matthew the contacts are checked as on
Are the contacts available at: https://www.icloud.com/#contacts
Yes they are all there
To clarify, when a contact is updated on the ipad or iphone, the contacts sync, but not when they are updated on the iMac
Ensure that the Default account is set to iCloud, under Preferences->General, in the Contacts Application
Also, ensure that the contacts that are not syncing are not contacts that reside 'On My Mac'. These contacts won't sync unless they reside in the iCloud group
Contacts when entered on the iMac push to the iPad and the iPhone. However when a contact is entered on the iphone or iPad it is not pushed to the imac.
I see, I had it reversed
Alright, so on the iDevices: under Preferences>iCloud, Contacts is set to on
Preferences>Mail,Contacts, and Calendars, the iCloud account is there, and has the Contacts set to on
Try deleting the iCloud account from the iDevice
Under Preferences>iCloud, tap Delete Account, then yes, then Delete From iPhone(iPad) :: It will delete data, so backup if you need to
Should I delete from the iPad as well?
Only data that it is pulling from iCloud
Lets see if this fixes it first
Ok I deleted the info on the iPhone
I've done this on my devices, and it worked
under the contacts App, click group
What does it say?
Under the accounts there are 3 listed google telus and personal calendar.
Not under preferences
Are you talking Mail Contacts Groups
No, the Contacts Application
I just want to verify that the contacts have been removed. If there are still contacts there then they were not iCloud contacts that were being modified
Ok would they be from gmail?
I could not find groups on the iphone contacts app.
Possibly, there is a button at the top of the Contact application that says groups
it will say which groups are active, and only iCloud groups are synced. If all groups are displayed, then you could edit contacts from facebook twitter or google, but they wont show up in iCloud
There is a button that says all contacts
Nothing under that?
Alright, so this means there are no other accounts set to receive contacts. Tap 'Done' at the top, are there any contacts displayed?
Yes all 265 of them
ok, so then the contacts were not being pulled from iCloud, since iCloud is removed from the device
On the groups tab, does it have a checkmark next to ?All on My Iphone"?
I can't find the groups tab on the contacts app on the iPhone
Ok, try this. go to the home screen and push the home button to get to the search
Search for 'Cont' and tap 'Contacts System"
At the top left there should be a Groups Button
If not, what does the top bar say?
Is this on the imac or the iPhone?
What if i restore the iPhone?
I press phone on the main screen on the iPhone. The next screen is my contact screen there is no button saying groups.
everything we are doing is on the iphone
yes, I checked the iPad and it has a red tab saying groups. but not on te iphone
thats interesting... it should, but oh well. Give me a moment
Sorry Matthew I have to leave for about an hour but I'll keep this open.
Turn your phone off, then on again. Go into System Preferences>iCloud and log into your iCloud account. Now go to the Contacts App, if there is a Group Button tap it. Ensure that only the iCloud setting is checked (uncheck the 'All on My Iphone' setting). Press 'Done' and ensure you can see your contacts. Try editing one of them, and check the Mac to see if they have synced. It may take a minute or two to pull the contacts and sync them.
I anticipate that the 256 contacts are stored on the iPhone only. Possibly the phone has been merging the duplicate contacts, but if the previous method works then do it on the iPad and see if it works for it as well
Ok Matthew i'm back. So we delete the contacts in the i pad as well then follow the same procedure for the iPad?
did it work on the phone?
Yes it did Matthew. I seem to be having a problem with ical now. Would you be able to help me with the settings in that as well
possibly, can you describe the problem with iCal?
I think I have used the wrong settings involving the number of calendars. Again the same problem it will push to the devices but not to the imac.
in the calendar app on the iphone, when you tap calendars on the top left, what is listed
Also, check the Accounts tab under Apple>Preferences in the Calendar App on the Mac
make sure iCloud exists, is enabled, and is set to update via 'Push'
Personal Calendar, with my e mail address below it. Then iCloud the list is as follows; All I cloud , calendar, work, other events ,home. then other - birthdays
Disable the non-icloud calendars, and then tap Done,
pick a day in the future, and create an event, it doesn't matter what the event is
Also, go to the Preferences>Mail,Contacts and Calendars, and set the default Calendar to one of the icloud calendars
Open the Calendar App on the Mac, make sure that the iCloud Calendars are located on the left sidebar, and add an event on the phone
you may have to switch to Month view on the Mac
does it sync the event?
When I make an entry it is made with this personal calendar with the default as my email address. This shows up on t he Ipad and iPhone but not on the calendar on the Mac?
Go back into the caalendar app on the phone and uncheck it. Apparently if you don't switch the default calendar before you make an event, even if you uncheck it, it will still go to the default calendar
the old default calendar
When I make an entry on either the Iphone or the iPad it goes to the default Personal Calendar with my email address. The entries are pushed between the devices but not the iMac even though i uncheck it in the settings, I also have been receiving notices from gmail about the entries made in the devices?
Ok. The default calendar on the iDevices are the google calendar. You could also add the google account on the Mac's Calendar Program under Apple>Preferences>Accounts
Then the devices will sync
Or, all of the other settings can be changed to default to iCloud instead of Google. Whichever you'd prefer, they just all need to be the same.
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