can you see the desktop
i am in front of it - i have apple icon and timer icon spinning around
do you have the snow leopard
yes - however, the disc is in the imac
sorry - i only read the first line - i will try now
thats will reset the PRAM
after that try rebooting for the installer cd
have done so - still giving me the same screen tho. it definately started twice
is it rebooting from the disc?
the snow leopard disc is in the imac - however, i cannot hear any normal working drive noises
try booting in safe mode with the instructions i provided
ok - im seeing some action
ok please let me know what happens
unfortunately no change. have tried the 3x restart and the safe mode. cant seem to get passed the grey screen
how do i get the snow leopard disk out of the imac - eject button doesnt do it?
hold it down for a few seconds
nothing im afraid
do you have the utility disk
the only disk i have is the snowleopard installation disk
and its stuck in the imac
Restart the computer while holding down the mouse/trackpad button.
see if it pops open
did it work
also please check the brightness and see if its turned low
no it didnt work - screen seems pretty bright
this is strange i will try one more thing then i will opt out and let other expert take a shot
please stand by
reboot and hold command r and tell me what hapens
hello are you there
yep - nothing happens
ok try restarting and hold c while it is booting up it should try and boot from the cd
command c or just c
making different sounds but still same screen
its suppose to boot from the cd...
try it again
ok i finally have a different screen - something is happening!!!
what do you see
now comes with box asking where i want to install ox10 - harddrive is the option
says this will take about 44 minutes
thats about right you should be fine after that ...
please feel free to contact me if you need additional help and remember ONLY RATE me if you were satisfied with my help
can i start this chat again in hour or so if i have further issues
do you want to wait till it is done before you rate....that is absolutely fine with me but i will have to step out of the chat for a while
yep - ill wait
hi - same thing has happened following installation.
if i do c button start up again - can i go back to original version with my backup?