are you currently on the laptop
also is this the admin password?
no it is the admin password XX wants and I cant remember it its been a while since I used it
I have requested another tech since you are off line
do you still want me to help?
Apple doesn't give users the permission to reset an administrator password. If you forget your administrator password XX a MacBook or a MacBook Pro, you need a Mac OS installation disk to reset it. When you insert the disk, the computer gives you either an Install or a Restore option. Selecting these provides access to either a Utilities or an Installer menu, depending on what version of Mac OS you're using. In these menus is a password XXXXX feature. Selecting this feature opens a dialogue box that allows you to reset the administrator password.