Scanner is about 4 yeas old.
It has power, the 3 status lights on it are green which means scanner ok to scan, so yes it has life electrically.
I currently do not have it hooked to a power-strip.
I have to drive to an appt about 70 miles away. I will have to get back with later. Do you work weekends? Otherwise Monday will be fine. In the meantime, Send me a solution if you have it. Thx!
I'm back online this Saturday morning. Have you ever worked this problem before with the Microtek i900 scanner? Judging from other online comments, my problem is not unique.
When I first purchased the scanner-it worked fine. Then is stopped when it could no longer locate it??
I'm standing by for a solution. Thank you.
It is still Saturday morning here in the midwest for another 50 minutes.
In my answer above, I mentioned it was 4 years old.
I agree it is a software issue.
I will await your response on Sunday.
I'm online at this time.
Any thoughts on solving my i900 scanner problem?
The answer to your two questions:
1. On Win PC, I installed/ran the i900 drivers first. Then hooked up/turned on scanner.
2. 64 bit machine
As I wrote in the beginning, I had tried different USB and firewire cables with no luck. So I've already eliminated the question whether it was a bad cable.
The drivers for this scanner are the latest from the manufacturer website, which are more up to date then CD-ROM sent with scanner. The new version supposedly works for 32 & 64 bit PC machines.
I will end my communication now with your company, since no help was available. I mistakenly thought I was in contact with Microtek's customer support when just answer pop up.I will try to get a hold of someone at Microtek.
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Thank you for your offer to assist.
Instead, I will focus on contacting someone at customer support from Microtek the scanner manufacturer.