Hi, I'll try to help. So when she chooses a wifi connection it connects but nothing happens? Is she in a building where you have to enter a password XXXXX you connect to the wifi? Sometimes that happens in hotels, on trains, etc where the wifi signal is open but you have to pay to use it. Normally if she can see a connection and it's secured she would have to enter the password XXXXX then it should connect.
She says she can connect but won't open. Thinks it's VNS server isn't working. Is there a way she can call or get answer through email?
She's in a college dorm
Do you me call or email me? Unfortunately its against JustAnswers policy to do either, it needs to be done through chat and I appreciate that's not possible for her unless she has another computer or smartphone.
She's in a college dorm room in spain
If so can borrow a computer or use a college computer we could communicate that way
She's in a college dorm room. I don't think there's a password XXXXX
OK, can I ask why you rated me Poor Service when I am trying to help you and your daughter so I can tell Just Answer? Thanks.
Am I missing something? No answers received to information given
I was asking you if she could borrow a laptop so we could communicate directly which is what you seem to be asking me before you rated Bad Service. I will opt-out now and let other experts try and help you.
I asked her