How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jins M. N. Your Own Question

Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1926
Experience:  Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
50064670
Type Your Mac Question Here...
Jins M. N. is online now
A new question is answered every 9 seconds

Hello, I have an I-MAC and all that I can get is the gray screen

Resolved Question:

Hello, I have an I-MAC and all that I can get is the gray screen on start up with the apple logo and the spinning wheel. I have tried holding command + alt+ P + R, just holding shift and holding command + R at start up with no luck. Can you help me?
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

How old is the iMac? Do you know what model, or spec it is?

Are you using a USB or BlueTooth keyboard?

Thanks,
David.
Customer: replied 1 year ago.
The MAC is from 2008 and is using the Mac OS version 10.5.4/ AHT version 3A152/Disc version 1.1. The keyboard is connected by USB.
Customer: replied 1 year ago.
Relist: Incomplete answer.
Did not respond or help me with my question
Expert:  Jins M. N. replied 1 year ago.

Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.



  1. Shut down the computer.
  2. Unplug the computer's power cord.
  3. Wait thirty seconds.
  4. Attach the computer's power cord.
  5. Wait ten seconds, then press the power button to turn on the computer.

let me know the result.

 

Regards

Jins

 

Customer: replied 1 year ago.
Same problem, only gray screen and apple logo with spinning circle under it.
Expert:  Jins M. N. replied 1 year ago.
Okay, then please try to safeboot the mac. To start up into Safe Mode (to Safe Boot), do this:

  1. Be sure your Mac is shut down.
  2. Press the power button.
  3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

Let me know the result.

Regards

Jins

Customer: replied 1 year ago.
I did exactly as you requested and the apple logo came up but the progress indicator never did. I held the shift key down for more than five minutes.
Expert:  Jins M. N. replied 1 year ago.
Okay, do you have the Mac OS X Install disk or Apple Software Restore disc ?

Regards
Jins
Customer: replied 1 year ago.
Yes I do
Expert:  Jins M. N. replied 1 year ago.
Nice, then please use Disk Utility to Repair Disk and the Repair Disk Permissions. It will fix the issue. Check this tutorial to see how to use disk utility for these functions.

Let me know the result.

Regards
Jins
Customer: replied 1 year ago.
This program is to repair the disc, why would this be helpful? I tried to repair the disc and the response that I received is that the disc could not be unmounted
Expert:  Jins M. N. replied 1 year ago.
Sometimes a disk error or permission related error will cause file corruption. In such a case mac will become unstable. If you can't perform repair disk try to perform repair disk permission and check the result.

Regards
Jins
Customer: replied 1 year ago.
I ran repair disc permission and it said that it is now repairing permissions but it will take some time, what do I do after this is completed.
Expert:  Jins M. N. replied 1 year ago.
Yea, depending the size of your hard disk it will take time to repair permission. After the process completed, restart your system and try to boot normally. Let me know the result.

Regards
Jins
Customer: replied 1 year ago.
It took two days to repair permission but it completed but there is no change when I try to reboot the computer it still comes up with gray screen and spinning progress indicator and nothing else.
Expert:  Jins M. N. replied 1 year ago.
It sounds like the problem is some more complicated. Please remove any devices like printers and external disks from the system. You only need to connect Keyboard, Mouse and Display. Then power off the system, wait for 15 seconds. Power on the system and let me know the result.

Regards
Jins
Customer: replied 1 year ago.
You get the start up tone and then the apple logo and then the progress indicator and then after about one minute the computer shuts down and repeats this same cycle over and over again
Expert:  Jins M. N. replied 1 year ago.
Okay, then you need to re-install mac osx. Your files and settings will not be touched as long as you don't specifically tell the installer to erase them. Follow below steps to re-install osx.

1. Insert your Mac OS X Install DVD or Installation Disc 1.
2. Restart the computer and hold down the letter "C" as the computer starts up.
3. Continue to hold down the letter "C" until you see a grey screen with an Apple and a small spinning gear.
4. Select your language on the Welcome to the Mac OS X Installer screen and click "Continue".
5. Click "Continue" on the following screen.
6. After reading the Software License Agreement, click "Agree".
7. Select the volume to which you are going to install. "Macintosh HD" is the default name.
8. Click the "Options" button in the bottom corner of the window and select your installation type.
9. Click "OK" and then "Continue". You will be presented with a confirmation window at which point you can click "Install" to proceed.

I hope re-install will fix the issue. Try and let me know the result.

Regards
Jins

Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1926
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Jins M. N. and 7 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified