i am here to assist you sir
no problem you issue is actually quite simple you have a spyware on your mac that needs to be removed. you can go to an apple store and they will do it for free or you can do it yourself
Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
I've run into keychain password XXXXXX so not able to get into slow boot mode. Thus, can't follow instructions. Goes to take iMAC Pro into one of our local stores to have fixed.
Like I've already said, quote: "Ernest assumed I was very knowledgeable of our iMAC when he made the comment that the solution was "simple" and then said to "just take our computer to any Apple dealer and will fix the spyware issue for free". I'm 66yrs old with health problem and I can't just take the computer into the store as iMAC is heavy. The he refers to a log where he has given the instruction to remove spyware but I do not know what/where this log file is located. Another assumption. I do a reply that I do not know where this "log" is located on this website or ? and I do not get any answer. On a positive note, I get answer to my concern that we most likely have spyware on our iMAC. So, I do your rating and exit this website."
Apology accepted. I have lots of other things to do right now so no more time to deal with this problem. Have a nice day...