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Ernest Agyare
Ernest Agyare, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 90
Experience:  5 YEARS EXPERIENCE IN MAC AND A MAC USER
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I have an imac 2.5hz with 500gb and 20gb of ram. I installed

Customer Question

I have an imac 2.5hz with 500gb and 20gb of ram. I installed parallels 8 so i can use windows 8 as a virtual pc. I then installed nuance ultimate which come with paperport 14 pro. I am having problems with the paperport and because it is on a virtual pc it is not covered by their own support. THe error message is a fatal error occurred. Is anyone qualified to deal with this please?
Submitted: 3 years ago.
Category: Mac
Expert:  Ernest Agyare replied 3 years ago.

ErnestAgyare :

Hello how are you doing, i am confident i can assist you with this issue. Is it giving you a fatal error number?

Customer :

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Customer :

hi

Customer :

i have just uninstalled it and will try to re install

ErnestAgyare :

that was going to be my first suggestion but if it gives you a specific error number i can better tell you what is going on. Please restart your machine after uninstalling before reinstalling

ErnestAgyare :

let me know the results

Customer :

that seems to have fixed it

Customer :

sorry to trouble you for nothing

ErnestAgyare :

thats fine..you can leave a feedback if you are satisfy. Anything else i can help you with

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