I'm Rachel, and I’m a moderator for this topic. I sent your requested professional a message to follow up with you here, when they are back online.
If I can help further, please let me know. Thank you for your continued patience.
Thanks. For some reason, Outlook is working now. Usual pattern lately. Sometimes it works, other times I get the error message.
I don't see an option to select start up disk after I hit disk utility.
Sorry for the delay trying what you suggested. so, I've done everything you said, hopefully correctly. As I said yesterday, Outlook has been working since I first sent my request for help. Hopefully it is fixed for good now. I guess my only issue now is that I already forgot my user name and password. Can you retrieve it for me?
The one I need to login. Thanks
User name and password.
Hello.The outlook in my Mac isn’t working again.Same message appears. An error occurred and outlook has to close.Can you come up with another solution?Thanks
Hi there. Before I do what you suggested, I wanted to tell you that I just noticed a window that is open on my desktop. The heading is Archive and below it there are two things listed. One is Officesyncpreferences and the other is Outlookpreferences. Should I do something with them before I follow your instructions above? Joe
Dustin. I did everything you said. So far, Outlook is working again. do you have any idea why this is happening? Joe
I remember an update, 14.3.5 I think was giving me trouble installing. It wanted me to close Daemon and Snyc Preferences I think. Finally figured out how to close them, then the install went ok. But I'm sure this problem occurred before being notified about the update.
So far so good.
Thanks for checking in Dustin. So far so good.
Hi Dustin. Wanted to let you know that twice now in the past 30 minutes I have been getting a window that says there is a problem with my Outlook database. I click rebuild and it is ok but it seems like there is still a problem somewhere. Joe
Not sure what Time Machine is but I do have Carbonite. No Mozy of anti-virus that I am aware of.
Hey Dustin. I'm back and tried to figure out how to do what you said but no luck. I emailed the Carbonite people for help unless you know how to add the file as you said. Joe
Dustin. I'm lost. But I did a search on the Carbonite site to figure out how to exclude stuff. All I got was a statement that says Carbonite Mac does have the ability to exclude files.
I'm having a little success. I found out how to get into Carbonite and clicked on Backup. There is a way to exclude certain files. Do I want to exclude everything that says Outlook?
Its the office 2011 identities folder that it is imperative we exclude..
I'm strictly working in the Carbonite window. But of course no luck figuring out how to exclude anything. So I'll disable the backup for a week and see what happens.
Thanks buddy. Weekend off?
Dustin: I think I figured this Carbonite thing out how to exclude Outlook from being backed up. So everything is being backed up except all of the Outlook functions. We'll see what happens.
Database rebuilt. I deleted all of the other database rebuild lines in that window.
Will do. I may sign up for a year's subscription.
I'll definitely ask for you.
More problems. I suspected last night that I am not getting as many emails as I should be. So I sent myself an email last night and never got it. Tried this morning and didn't get that one. Just noticed that an email I sent yesterday was still in the que on the left side of the Outlook screen. Just tried sending it. The sending bar at the bottom of the screen appears but it takes forever for the blue bar to get across. Before it does, I get a window that says "connection to the server failed or was dropped." Also getting something on the bottom of the screen that says "sync pending for this folder."
Where so I do this Dustin? In Carbonite or elsewhere?
And then we should be back on a clean slate.
Done except I couldn't find database_utility.plist. I did find one with the underscore. databaseutility.plist. Delete it? How about delete databasedaemon.plist without the underscore?
Done except I couldn't find database_utility.plist. I did find one with the underscore. databaseutility.plist. Delete it? How about delete databasedaemon.plist without the underscore? By the way, when I went to open Outlook, I got a welcome to Outlook screen. Do I click Add Account or Import?
Where is "identity" or "database utility?"
When I did that, it opened normally. Is that OK? Also, there are still other files in preferences similar to what you wanted me to delete but they don't have the underscore. Is that OK?
just send myself an email and it went through fast like it should. Thanks D. Head out and get a nice bread bowl of clam chowder.
We were out there years ago and had many meals on the Embarcadaro. I thought what I had was Chowder in the bread bowls. Maybe crab?
Hi Dustin. Two issues. First, I've been getting this message frequently during the day. Can't paste it though. Something about the message is to big and it has an error number.
Second, since last night, when I open an email that has pictures, I have to click on the yellow bar. Any way to change things so that pix open automatically?
2. Go to the Menu at the top of the screen, click Outlook and select Preferences.
Attachments are only available to registered users.
3. In the E-mail section, select Reading.
4. Go to the Security section and select either the In all messages radio button, or if you want a little more security, select the In messages from my contacts radio button.
As far as the message is too big error.. Is it a message with a whole lot of big files or attachments in it?
Is there any way you could take a screenshot of the error, and then send it to me?
The emai I tried to send only had two pictures in it. Should not have been a problem. Can't figure out how to do the screen shot. Message says: (Alert) Message too large. http://support.google.com/mail/bin/answer.py?answer=8770
Good morning. I went into my deleted items, found the email that I suspected was causing the error messages and moved it to the trash can. so far the errors have stopped.
Yes in deed. Everything ok for now. Thanks
Hi Dustin. I am trying to download an Outlook update but I can't do it because it wants me to close Sync Service Agent. Hoe do I do that? Joe
Dustin: Did you get my email from last night? Joe
Any problem with the install. I am getting this far and not sure what to do.
Can't paste the window here ( I wish I knew how) but it....it says a version of this update can't be loaded on this disk.