How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Whelan Your Own Question

Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 39
Experience:  Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
20625641
Type Your Mac Question Here...
Daniel Whelan is online now
A new question is answered every 9 seconds

Im a newbie working in the Aperture browser. Ive highlighted

Resolved Question:

I'm a newbie working in the Aperture browser. I've highlighted a photo and accidentily hit a key and the image has collapsed into a black spot with a white cursor underneath. How do I enlarge image again.
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel Whelan replied 1 year ago.

Daniel Whelan :

Hi, It sounds like you might have created a stack.



To open a stack: Select a closed stack, then choose Stacks > Open Stack (or press Shift-K).

Daniel Whelan :

If this is not the solution please let me know. Are you working in Aperture 3?

Customer:

I'm working in 3.2.22 That's what it felt like to me also however, after selecting the image (it had a flag on it) I went to follow your advice and the open stack option was grayed out.

Daniel Whelan :

Did you just have one image open in Aperture or multiple images and its just this one that has collapsed to a black spot?

Customer:

Multiple images were showing in the browser but only one image was highlighted...the one that collapsed.

Daniel Whelan :

OK, it might be a rating thing. Press Control-6 to see all images? Did that work?

Customer:

That changed nothing.

Daniel Whelan :

OK, I'm still looking into it but have a screaming baby to settle to sleep, I'll be back within the hour.

Customer:

That's fine ...I've been there.

Daniel Whelan :

Done! Lets try and regenerate the thumbnail. Highlight the image and go to Photos>Generate Thumbnails

Customer:

Good suggestion but no results yet.

Customer:

Is there anyway that you can enter the image number and then go to new version from master ?

Daniel Whelan :

Checking that out. Could you re-import just that one image from the beginning, perhaps with a slightly different file name?

Customer:

That's the problem...I deleted the images from my camera.

Daniel Whelan :

OK, but you know the file name?

Customer:

Yes, IMG_1095 that's the only way I know it.

Daniel Whelan :

OK, great, go to your users folder-pictures folder where you will see an aperture library file. Control-click the file and choose "Show Package Contents" from the shortcut menu. You will see all your original photos in there. Highlight your photo, then press command-c (to copy the file) and then come out of that folder and go to your desktop and press command-v to paste the photo. (Don't remove the original photo out of the aperture library file, Aperture doesn't like that). Then rename it so something like IMG_1095_Copy or whatever you prefer. Then import it into Aperture.

Customer:

Bear with me.

Customer:

I'm stuck on how to get to users folder-pictures folder!!!

Daniel Whelan :

On your desktop, does it show the hard drive (usually called Macintosh HD but could be anything)?

Customer:

Yes. Macintosh HD

Daniel Whelan :

OK, open Macintosh HD, then go to the "Users" folder, then select whichever user you are (there might be multiple depending on how your mac is set up), then the "Pictures" folder.

Customer:

I was not able to find my imports from yesterday or that particular image. I can't spend any more time on this. I'll have to work with the images I have.

Daniel Whelan :

OK, One last thing, with the "show package contents" folder open type into the search box the file you are looking for and hit return.

Customer:

Interesting! I followed your last instruction and came up with an image from the Aperture Library photos how to use instruction...using the same number. Anyway, thanks for your patience and instructions.

Daniel Whelan :

That's great, glad I could help.

Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 39
Experience: Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
Daniel Whelan and 2 other Mac Specialists are ready to help you
Expert:  Daniel Whelan replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified