Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.
Do not skip that it is important.
It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.
Try this at least 6 times.
The firmware can sometimes get frozen the same way that a computer will occasionally.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated..
Am travelling so not at my fingertips. Will find one if you want to give me step by step instructions. (Including how I get the pics back on the Ipad)
K, thanks Freddy...I will accomplish this later today. If I rate to finish and you are paid.. Is there anyway I can access you later and after if there is still a problem?
Hey Freddy...here's the problem...as the screen is frozen I cannot scroll down to the factory reset button.
but if I am going to reset to factory defaults I need to be able to scroll down Ipad to access the function
ok,it seems it will be several hours (makes sense?) so I will let you know tomorrow how things went.