Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with website. I will try my best to help you
Sir can you please explain more about the issue you are facing like are you trying to enable java in the website to start the online NA meeting ?
OK on which web browser are you trying to view the chat ?is it Internet explorer, Mozilla Firefox, Chrome or any other
Note:-Please bookmark/add to favorites this page, use that bookmark or favorites in case you accidentally close this page during this conversation. You can also get back to this page using the email send by just answer to your email address regarding this question. There is view answer button in the email click on that and you can open this page.
Can i screen share with your pc and check the problem. You can see what all I am doing in the PC. Let me know so that I can give you the link to do that
Here is the tool to do screen sharing it’s called join me to download that click on this link https://secure.join.me/Download.aspx?installer=win&webdownload=true
Then download and install it once it’s installed open it and now in the join me tool click on the share button which is a play button in orange color that will generate a key. Let me know that key
Can you open Internet explorer in your PC
Do not close this one
You do not need to download Internet explorer.please do the following to open Internet explorer
Click on start then look for Internet explorer icon which is a e like this
you do not need to close this page you can minimize this and maximize it
Its OK please try this screen share tool
Please click on this link http://18.104.22.168:8040/ then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
No please scroll down the page to see my replies.by start menu i meant this one
In that image you can see a e which will open internet explorer
It seems like you manage to click on the screen share link i gave above please continue with that
Is this a MAC system or windows PC?
Sir i haven't windows apple ipad Sir is this a computer or ipad ?
Sorry sir i am not a ipad expert in the question it showed as XP PC that's why i took the case.i apologize for the inconvenience.i will open this case to the apple/ipad category
Its OK no worries.When another expert replies,you will be notified through your email and you can continue with apple/ipad expert.
You are welcome sir and Blessed day to you too.ByeRegardsjohn