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Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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my bluetooth keyboard will not connect to my ipad4 although

This answer was rated:

my bluetooth keyboard will not connect to my ipad4 although it does connect to my mini ipad, help

Appleologist :

Hi, and welcome to JustAnswer/Pearl! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you, I will need additional information. Is your keyboard currently connected to your iPad mini?

Customer:

I have just disconnected it from my ipad mini in order to connect to my ipad 4

Appleologist :

Ok, now on your ipad when you go into settings< bluetooth, does your keyboard even show up

Customer:

no it doesn't

Appleologist :

Turn bluetooth off for 10 secs, then switch it back on again. Right after you switch it on, press the power button on your keyboard to place it into discovery mode. The power button should be at the upper left hand side

Customer:

my keyboard only has an on/off switch which I assume you mean and it made no difference

Appleologist :

Are you using the apple wireless keyboard?

Customer:

ok , it is not an apple keyboard however I found another button which I think is the discovery button and now the keyboard is recognised but not paired

Appleologist :

Ok great. Now it should be listed. If you tap on the name it will pair

Customer:

ok, you are brilliant , all is now working , thanks a mille, will leave good feedback

Appleologist :

You are very welcome. Have a fantastic rest of your day :)

Michelle and 2 other Mac Specialists are ready to help you