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Hi, Go to your home folder and then /Library/Application Support/Microsoft/Office/User Templates/Normal.dotm
If you cannot see the library folder (depends on which version of OS X you have) hold down the option key and on the finder click "Go" and you will see "Library" appear.
In the User Templates folder there should only be a Normal.dotm. If there is a Normal.dot also that might be causing the issue
hi,i am there and there is no normal.dotm
So you have an empty "User Templates" folder?
Start Word in Safe Mode (hold down Shift Key when opening Word) and do not have any Office programs open. See if it starts and works.
cant open as well using the shift key
it says :this is not a valid name:try one or more of the following
select a file from the list and folder
unable to safe any document as well
Close word. Open word normally, create a blank document called "Normal.dotm" and try and save it in the "User Templates" folder
it also say the open file cannot be open because there are problems with the content invalid characters
it does not allow me to save any document
OK, I don't think I can help you so I am going to opt out so another expert can try and solve your problem.
In 'Save As' window, select 'Word Macro-Enabled Template (.dotm)' under 'Format' drop down. Then click Save and you'll get the .dotm template file
Try the above with a blank document and try and save the file as Normal.dotm in the "User Templates" folder
ok will try now
it does not allow me to save it eitehr
Select the "User Templates" folder, and on the finder go to file-"get info". in the sharing and permissions it should say you have permission to read and write.
yes it say read n write
Do you have any other user accounts set up on the laptop you can log into?
i do not have any other user account on this laptop beside mine
OK, can you please set up a standard account (you can delete it afterwards) and see if you can use word and save any file?
cant to anything in the separate account
OK, Delete the new account. I'm going to opt out now so another expert can try and help you.
Please follow the steps
Note The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder
If you are unable to solve the problem from the above instruction then follow--
Hope it will help you to solve your problem.
OS x version 10.8.4
i have done..all are in place.
what else needed to be done as words still not functioning
yes i did as u told.still cant save or open any words/powerpoint or excel file
i have previously did all the uninstaller and reinstall it but still does not work.
yes i did and well let try again ..see if works again
give me a second..i using ur app to uninstall n reinstall again
done the update.able to open word/excel/powerpoint but unable to save as says nt valid name and also unable to open a direct named file.
Can you give me the exact error messages please? Can you create a new Word file? Will it let you name and save that file?
i cant create any file and will not allow me to save either
exact words :
this is not a valid file name
try one of the following
check the path to make sure it was typed correctly
select a file from the lost of files and folder
microsft word for mac 2011
latest installed 14.3.5
it open but cant save
yes i tried saving every where..document to desktop to thumb drive but it does not allow me to save.
and if i receive a word document.powerpoint or excel file from another party.i cant open up.it will say the open file cannot be opened because there are problems with content or the file name might contain invalid character
there is only a / . that all
my my...gosh..never knew how the hd disk got change,,,well it works now..such a minor error ...thanks you so so so so much.