Hi and welcome to Just Answer. My name is XXXXX XXXXX will be assisting you today.
The way Mac's work is anytime it detects corruption in the system core files, it corrects itself automatically even if it has to wipe out data which is what happened in your case. Your last hope is Time Machine which can be activated by holding down Command-R during bootup. OS X Recovery should come up giving you Time Machine as an option. Use it to restore the Mac to it's most recent backup. Hopefully it works out for you my friend.
I need to know more. The problem yesterday too was that my pop connection was lost too (snow leopard did this too?), so I could not get your reset password XXXXX email and could not try anything in the same session that it seems I have paid for. It was just a flat-out mess yesterday.
Can I continue to get a few more questions answered without being charged again?
I installed the Snow Leopard on Thursday, I think it was, and then the next day, Friday I did all the online updates. Saturday everything worked fine except I kept having to put in my password XXXXX my email. Turns out I was in the wrong account.
Anyway, to restore by Command+R while booting up, I'm not sure if I should choose Friday's or Saturday's. If I did Friday's, I imagine I could just re-do the online updates again afterward?
Also, can I just select to restore Entourage, or would it have to be everything?
How can one back-up saved email folders? Can I actually save them to a thumb drive too?
I was waiting to hear the answers to my questions from you, so had done nothing further. I don't see any answers here to what I most recently asked, so I did call Apple Care. Of course they don't know Entourage, but seem to think that those saved email files of mine should be here somewhere. I did still have all of them on Saturday. I could restore from say, Saturday, and it would take time. They do recommend that I don't restore from before when I installed Snow Leopard.
Does Entourage archive saved emails? Where would I find that if so?
That would be great, but is there an additional charge?
I would consent to a screen sharing session.
The Joining your session "wheel" has been spinning for some time. Should I "Click to try another option?"
Your Elsinore.ScreenConnect.Client had downloaded, but nothing was asked of me. I clicked on "Click to try another option" and it is "Now trying option 2: Java Web Start."
While that was going on I double-clicked on the download, allowed it, and we now seem to be connected.
Nothing going - you go ahead