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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information about your issue. Is time machine giving you this error message?
When I do "backup now" it says: The backup disk is not available.
Lets check your backup drive to see if its ok and to see if there is enough hard drive space. Connect your external hard drive if it is not already connected. Then click on the magnifying glass in the upper right corner and type in disk utility
OK - a screen came up -- do I click on Passport?
Yup. Then choose verify disk
OK - says disk needs to be repaired and click repair disk - doing that now
but there's no "repair disk" option
sorry - saw the option at bottom and clicked it
The button should be right under the verify button
the striped line is going - can you stay with me while this happens?
this is what is says while stripe is running:
Verify and Repair volume “Backup2”
Checking file systemVolume repair complete.Updating boot support partitions for the volume as required.
Is it still going?
Ok, let me know when it is finished.
fyi - this is what is says for available:
Capacity : 1 TB (1,000,170,585,088 Bytes)
Under available, what does it say
sorry - for capacity
available and used are both blank
striped line still running
Hmm that should be blank, Lets wait until it is done to get the actual capacity. It may take a while since you have a large capacity hard drive and depending on the issue it needs to correct
by the way, just noticed that the lite on the backup isn't blinking -- it's just staying on - is that a good sign? :-)
The drive is technically in use right now so we will not know for sure until it is done
still working, and I can't stay with my computer - can I let it keep going and see what happens and contact you when I return?
Yes you can. Just bookmark our chat so you can get back
thanks! bookmark on the top bookmark place or somewhere else? or save and exit?
Click on Bookmarks in the top menu in safari and then choose Bookmark this page. Make sure it is saved to the bookmark bar so it is easier to find
Once you have bookmarked the page, you can then choose save and exit
OK - thanks! presumably I'll get someone else helping me later this afternoon?
You are very welcome
No you will still get me
See you sson
Hi - I'm back. You still there? It says it stopped and couldn't do whatever -- somehow I zapped the message, but it said something about needing to back up my files -- but how can I back up my files if the backup disk doesn't work?
I just clicked on 'backup falied' and this was the message:
Files can’t be copied onto the backup disk because it appears to be read-only.
I think it's repaired. Thanks for trying to help. Looks like it's backing up now (no failure response so far!). Fingers crossed. Probably should have been more diligent in just following the various links for Time Machine. But that's not your fault. And I hope you get the lion's share of m,y $68.!!