Hi, as you said it sounds like you have tried everything as listed here
in which case you may have to install a new system but you can archive your old system so nothing is deleted
let me know if I can help any further
That sounds more serious and wont even let you do a reinstall. Can you borrow anyone else's mac so you can connect the two in target disk mode and transfer your work files to the borrowed mac so you know they are safe.
I have a smaller iMac, the mini one that is red, I think I bought it when they first came out around 1998 or so. But how do you connect the two to a target disk? I am trying to avoid taking into a shop, that's why I pay $78 here to find help.
That's going back a bit! I dont know if you can do Target disk mode on that but you can try. Basically start up the old mac, plug in a firewire lead between both computers and restart the new imac while holding down the "T" Key. It should show up on your old mac as a hard drive.
Does the old mac have 10.3.9 or later on it? If not it may not work. http://support.apple.com/kb/HT2528
Another possible option (depending if your new mac plays nice or not) would be to have a portable blank hard drive and attach it. Then start up from the CD and install the OS onto the hard drive and then try and start up the mac from that. It might not let you do it for a variety of reasons but then again it might.
Do you mean attach to an external storage drive, that's all I have. What do you mean by portable blank hard drive?
If you have an external hard drive (portable or not, doesn't matter) that is empty or you don't mind wiping it you could try installing the system on that and then booting the mac from that.
I will try buying a small portable external storage drive and try this method. I don't have any I can erase what I already have on it. This may take a while as I have to go to work now. Will you be available to continue chat later?
I'll be around. Please note there is no guarantee that this method will work due to how your mac currently is. If possible get a disk with a firewire port the same that is on your mac. This is because there is more power available on firewire than on USB with portable hard drives. However that is not to say a usb drive will not work, it's just more likely with firewire. Sorry I cant be more reassuring, there are so many possibilities in IT!
I know so many avenues to take, but so far this way is more affordable for me than taking it in to be serviced, that could be couple hundred of dollars. But you never know, I may wind up spending too. Your method is worth a try. I will look for firewire. It's funny because at one point I could select to do an install and it would archive but then went black and when I started up agian wouldn't let me do it anymore. I was holding down the C key, that is correct right? Stay tuned as I go to look for firewire later today :)
When I get the hard drive, do I plug it into my MAC that is "sick" and then start up from Disk 1 holding down C key? Will my MAC see the external drive on the desk top? How do I copy TO the external hard drive?
I have a iMAC desktop bought it about 3 years ago.
2.93 Ghz Intel Core 2 Duo, 4 GB 1067 Mhz DDR3.
any luck at all?
If not.. Whats the current status, exactly what are you seeing on screen? still the question mark?
Question.. if you try to start, and you hold down command and S
does it start?
( please use the reply to expert button to respond )
Dustin, thanks. I am at work now and don't have access to do this process at the moment. I have held down all those keys and got the sound to chime and it does an auto restart and when I released the keys after the restart the Question mark will come back up again. So on #6 if I release keys and get a Question mark when it restarts, what do I do? Shut down and then try holding the shift key on start up?
(The 4-key process did work for me a couple of days ago, it started right up and I was able to get on and work normally. But things froze up on me again and when I quit the MAC and got the question mark at start up, I tried all those key moves again but it did not want to cooperate for me second time)
Thank you, XXXXX XXXXX confident you can help me. I can't wait for the day to be over and can get home to work with you. I am in USA, Texas and it's CST, 11:13 a.m. so a few hours until I can get back home, 9-5 job.
Thanks Dustin, looking forward to tackling this with you!! Barb
I understand Daniel but Dustin also read that in my post and he had more ideas for me to do at this time. The MAC does start up, it's not dead, so their must be something that I can do with an expert helping me. I did get it to start up holding down all those keys a few days ago, so why not again? Thank you.
As far as resolving this issue, likely what it is going to take is repetition.. Repeating different steps such as starting with the disk and trying to get to disk utility.
Or starting without the disk and trying safe mode ( hold down the shift key )
Or trying single user mode.. With repetition, we may get lucky and get it to boot just like you did before.. When it does, we want to leave it running till you and I can connect and then try to run through some of the steps, such as repairing disk permissions, ( not just, validating or repairing the disk ) And also, if we can get into single user mode, we may be able to run some commands on the terminal to try and repair this issue..
Again, my apologies for not replying to you at 5, I never seen your replies ( as they went to the other expert who responded right after I did)
Thanks again Barb, and I look forward to working through this issue with you.
Hi Dustin... I'm still at work. I will try this at home but may not be able to be available after 6:00. Will let you know what happens. Tomorrow maybe we can touch base again. Or if you will be on late tonight after 11 pm. I may have to take the computer in and have them back up my files and have them fix it but I am learning a lot from working with you and lets see if we can exhaust all your ideas before we give up hope. I think I am like you that I hate when a computer out smarts me and then the challenge of fixing it is addictive. There is a time to call it quits though and I am sure you will tell me when that time has arrived. I have got a lot from $78 so far! ;-)
Hi Dustin. I tried the T key when I got home last night and after a few minutes the gray screen with Apple and spinning gear went black and shut down. SO.... I tried 4 key process and got gray screen but not question mark, it went back and shut down. SOOOO, I did the S key and got the white words again and thought that was good sign. I looked for that code -- 0s2: I/0 error. Invalid node structure --- and did not see it so I thought that was good sign. So I studied the white letters and low-and-behold in the middle of the screen I see those familiar letters I've been typing:
/sbin/fsck -fy (said something about login on the same line)
/sbin/mount -uw / (said something about mount in that line)
Next line said something like if want to reboot Exit
Soooooo, I started thinking about what I read and went to work. At the end bottom of the script I typed /sbin/fsck -fy
When is stopped writing I typed /sbin/mount -uw /
I looked for Invalid node structure , did not see it. Thought that was good sign. Kept going...
When words stopped writing at the end of /sbin/mount -uw / I hit return and typed .... you guessed it! .... Exit
And the MAC rebooted! ANNNND then a blue screen appeared (not the gray screen) and that's when I got excited. I waited, no Apple or spinning gears but I could hear it doing it's thing. Beautiful, big BLUE ocean colored monitor in front of me, I knew I was onto something .... and then (just like what happened last week when I pressed all 4 keys and saw the blue screen) my login window popped up and I typed in my login and and waited.... AND.... I was HOME FREE!!! My desktop appeared and I saw all my files.... I was grinning from ear to ear. I even was able to get my internet going and now here I am on my MAC typing you this!!
I did notice that launching FireFox was sluggish and the spinning color wheel took a looooong time to even open a file window. I let it take its time, did not try and force quit or shut down. I left the MAC on, running all night and didn't wanted to shut it down until I got in touch with you for the next steps.
So... I am logged on and ready for your expert advice to fix this sluggish thing that my MAC is doing. We did it! :-)))))))))) But not out of woods yet I don't think until sluggishness stops.
I am so glad that you tell us details like 0s2: I/0 error. Invalid node structure was not a good sign -- because you teach us things to look for. I was able to read the Intel PC script, the more you tell us I think is good, for me anyway.
OK. I've done many OS reinstall on my MAC at work over the years. I think it makes a backup folder of all old system files and loads new "fresh" OS stuff. I think I even trashed that OS archive folder it creates eventually.
FRESH OS install is way to go. So I need to get out my CD #1 disk and click archive install (not erase of course) and let it run it's thing, right?
OK... getting out CD to install. Back at you later. :-))))))
I should of just ejected the CD and left the MAC running all day today but that's not the case. I really thought the machine would reboot at that stage.
I was able to get to S mode with white type several times but no luck in running those commands last night. SO tell me, is it repetition that confuses the MAC and then every once in a while we are able to sneak in? That the way I see it. Making all those key board moves (4 key move, s, v, t letters, shift key) are there more letters, is it like going through the alphabet? Or just several that are used? What are my odds now of logging on again?
And yes, I am at work. :)
OK. I saved some files when I got on the other day. But it's my Adobe programs that I don't want to delete if I can. I borrowed the CDs from work to install on my MAC (I work at home sometimes) and getting IT to lend CDs to me again may not happen. So worse case, I'd have to start paying to use Adobe Creative Cloud. Hate that I have to pay for something over and over again but I guess it's the future of Adobe products. So, let me get through work, I will shoot you an email when I'm about to leave work and will get on to computer when I get home around 6:30-7. Talk later :)
That should put you in safe mode.
If we can get into safe mode.. Then lets boot from the disk.
And do an erase and install. *warning, after we do an erase and install, everything will be deleted .. So we want to make sure your documents, photos, and any important files are indeed, backed up*
When the erase and install completes.. You should have a fully functional and working mac.
Then, we just need to start the process of putting your files back into place.
Well, I fell asleep for about 20 minutes and woke up thinking the install was going to spit out Disk 1 and want me to insert #2. so when I went to the Mac install was done it restarted on it's own and I thought it would spit out disk 1 And ask for 2. No luck. :( the Mac tried to restart but was only gray screen for longest time, no apple no spinning gears, nothing. At one point screen turned blue and I got excited but went back to all gray. So I waited about 10 minutes and shut it down. I guess i should have run the fysck first. So after I shut it down I started it up to see what happens and of course, I get the blinking question mark. Will try more after work tomorrow. Start in S mode and get on that way and see if I can run CD install. Or read over your notes to see if i want to try and set a new login. My MAC Is sick for sure. I just hope if I can't fix it with you, at least a shop tech l take it to can fix it at this point. Hope this last install from CD didn't kill it for good.
Do you think I should stop at this point and bring it in for repair? The entire CD#1 did install ... would this now mess up S mode fysck attempt to install CD#1 if I get on agian? So tired, it's late.... Must sleep
Oh...ha ... you crack me up! Maybe I can install a hard drive but it looks complicated even if they have a chic doing it in this video. I'd have to by some suction cups too!
http://www.youtube.com/watch?v=3w6E2_XqaBwI am on my way home from work and going to try the new user account steps soon.
Question 1: If I can get on with fysck command, why can't I go into preferences and set up a new account login then?
Question 2: Where do I find the "disk verify" "disk repair" and the "disk permissions repair" to run? Are they on the OS Disk #1?
Will give you update in couple of hours - Barb :)
Before I got your last email I did got to Utility and clicked "Verify Disk"
got this error message:
Verifying volume “Macintosh HD”
Performing live verification.
Checking Journaled HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid node structure
Volume check failed.
Error: Filesystem verify or repair failed.
Should I -- "Verify Disk Permissions" "Repair Disk with Permissions" OR just try and see if the MAC will restart?
In the First Aid window when I have Macintosh HD selected the "Repair Disk" button is grayed out and won't let me click on it?
I have no option so I will try "verify disk permissions" first. Then "repair disk permissions" This will take a few minutes.
Then maybe "repair disk" will be live?