Hello, and thanks for your question. My name is Nick and I will help you today.
Are you chatting with me on another computer?
Did you get any error when you log in?
Or it will accept the password and then goes back to Log in screen after 2-3 seconds?
i am chatting with you on the computer with the problem. it won't let me login to my main account or my kids account but i can log into the guest account
no error. it just disappears after a few seconds and goes back to the login screen
Thanks for your info.
Please check to see how much space your hard drive has remaining.
how do i do that
Go to Applications->Utilities->Disk Utility
Select the Hard drive on the left
You will see the disk info.
That is how much remaining?
yes. capacity says 148.7. available says 35.6
Please bookmark this page first.
Save this page to your Bookmarks. Then you can come back in case we need to reboot.
ok its done
When did you first have this problem?
yes about 4 hours ago
last night was the last time i used it without a problem
You said that you booted in Safe Mode.
did you have the same problem in Safe Mode?
And you said that you run disk Utility
What did you do?
yes. i found your site because when i searched this problem, i found someone else who had a similar problem and the representative told him to try the 3 things i listed. it solved his problem but i am still having issues
i did /sbin/fsck -fy
On your computer now, please do this
Press and hold the Power button until your Mac turns off. Usually takes about 5-8 seconds.
Wait for 1 minute.
Turn your Mac back on.
Log in normally
Does it work?
You might want to write down the URL so you can come back
Please come back and let me know.
This method is called a Force Shutdown.
Please try this first
If not working, go back to Disk utility through Applications->Utilities->Disk Utility
Select your Hard drive on the left.
Select First Aid
then select Permission Repair
This will take 10-30 minutes.
Reboot after repair
Try to see if you can log back in normally
Come back and let me know if any of these methods worked out or not.
It has been about 30 minutes.
let me switch to Q&A so you can get emails from JustAnswer.com
ok i tried it and still had same issue. i tried clicking on "verify disc". after a some time passed i received an error message saying:
first aid failed. disk utility stopped verifying "macintosh hd" because the following occurred: filesystem verify or repair failed.
The volume macintosh hd needs to be repaired.
i was able to find 2 discs. Mac OS X Install disc 1 and 2. is this what u need?
that's my problem. i'm not able to access my account to backup my files. i am only able to get into the guest login so i can't see any of my saved information.
so you're saying i can do steps 1-13 above and i won't lose any of my information?
so i just found out my cd drive does not work either. do i have any other options at this point?