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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 25410
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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How do I get Genieo off my computer?

Resolved Question:

How do I get Genieo off my computer?
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can we do a screen sharing session, so I can check and fix this issue directly for you?

Please let me know. Thank you
Customer: replied 1 year ago.

Yes.

Expert:  Viet - Mac Tech replied 1 year ago.
Please click on the website below and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=464a1e80-71aa-4cde-89ae-4680bae2ea80&SUPPORT=JAVAW

Thank you
Customer: replied 1 year ago.

Doesn't seem to be working because I don't have the Java Runtime.

Expert:  Viet - Mac Tech replied 1 year ago.
Please go to that website in Safari, not Firefox or Chrome, etc., and allow it to run, and install java, etc.? Try any other option it gives you as needed.

http://67.192.95.188:8040/?Session=464a1e80-71aa-4cde-89ae-4680bae2ea80&SUPPORT=JAVAW

Thank you
Customer: replied 1 year ago.

One of the problems is that my Safari seems to have been harmed in some way and is no longer available.

Expert:  Viet - Mac Tech replied 1 year ago.
I'm sorry, so it does not let you open Safari.

Are you using firefox or chrome browser, etc.?

Have you tried to drag Genieo from the Application folder to the Trash?

Can you go to preferences.../options in your browser, and change the home page to a website you want, such as yahoo.com then check?

Please let me know. Thank you
Customer: replied 1 year ago.

I'm using Chrome. I have tried dragging it to the trash and get a response that it can't be put it the trash. Also, on the browser, where do I find the preferences option?

Expert:  Viet - Mac Tech replied 1 year ago.
Can you run the uninstaller program below?

http://download.genieo.com/misc/Uninstall+Genieo.dmg

When you are in Chrome, click on Chrome menu at the top, then click on Preferences, then change the home page and any other option you want.

Please let me know. Thank you
Customer: replied 1 year ago.

I'll try and uninstall first, then try preferences. So the uninstall just came up with an about:blank page. And when I click on the menu, there is listed settings, but no preferences. Where else might it be?

Expert:  Viet - Mac Tech replied 1 year ago.
What happens when you click on the Chrome menu when you are in chrome on the top? And/or click on the gear/wheel/tool icon in chrome. Thank you,

Thank you
Customer: replied 1 year ago.

When I click on the icon at the top right, basically three dashes, a menu is displayed with choices like New Tab, Tools, and Settings. I selected Settings but there was nothing about Preferences. Not sure what the gear/wheel/tool icon is, but I'll look.

Expert:  Viet - Mac Tech replied 1 year ago.
Sorry, go to Settings , then change the home page and any other option you want.

Please let me know. Thank you
Customer: replied 1 year ago.

So I have a choice of Yahoo or Bing, but no Safari. My default browser is Google Chrome. If I chance my browser to Yahoo, will that help?

Expert:  Viet - Mac Tech replied 1 year ago.
Safari is just a browser, not home page, or search engine. Select Yahoo, then check. Also, check the Set pages option under the On startup section in Settings.

Thank you
Customer: replied 1 year ago.

Okay, did Yahoo. Checked on startup and selected new tab page. Now what?

Expert:  Viet - Mac Tech replied 1 year ago.
Can you click on "Set pages, then make sure only the yahoo.com website is showing?

Also, under the Search / search engine option, make sure it is set to Yahoo.

Please let me know. Thank you
Customer: replied 1 year ago.

Okay, I did both of those.

Expert:  Viet - Mac Tech replied 1 year ago.
Great. Close Chrome and re-open it, then check if it's working fine now. Thanks
Customer: replied 1 year ago.

Sorry for my ignorance, but how do I close Chrome without disconnecting this chat? Also, is there any way I can download Safari again from the internet?

Expert:  Viet - Mac Tech replied 1 year ago.
That's okay. You can bookmark this web page and/or check your email message from JustAnswer later in order to get back to me via this web page.

You can click on the apple logo, then do software update, and/or re-download safari at

https://www.macupdate.com/app/mac/15675/apple-safari

Thank you
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 25410
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Viet - Mac Tech and 5 other Mac Specialists are ready to help you
Expert:  Viet - Mac Tech replied 1 year ago.

Let me know if you still need help with anything else. I will help further as needed.

By the way, Chrome browser and Firefox browser http://www.firefox.com work faster and more reliable than Safari.

Thank you very much

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