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James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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I am getting a message that I need to remove things from my

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I am getting a message that I need to remove things from my start up disk (Mac) so I can install software. What do I do?

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?


Customer: replied 3 years ago.


Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to and let me know - we will try something else!


Customer: replied 3 years ago.

So - it didn't work, but i need to wait a few minutes - one of my clients is online with me.



No problem.
When you can, please try this:

Go to

Click Start meeting.
You should get a meeting number - give it to me please.

Customer: replied 3 years ago.



remote help
James and 3 other Mac Specialists are ready to help you
Customer: replied 3 years ago.



Thank you.