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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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cant turn on PC - when ii turn t on chimes - white screen

Customer Question

cant turn on PC - when ii turn t on chimes - white screen with apple logo - pin wheel adn then turns off
Submitted: 3 years ago.
Category: Mac
Expert:  Ashik replied 3 years ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

What version of Mac OS X were you using on it ?
Customer: replied 3 years ago.

I AM NOT SURE


COMPUTER 2 -3 YRS OLD

Expert:  Ashik replied 3 years ago.
Susannah, do you remember upgrading it to latest 10.7 Lion or 10.8 Mountaion Lion ?

Do you have any discs came with it ?
Customer: replied 3 years ago.

NO

Expert:  Ashik replied 3 years ago.
No to both questions ?
Customer: replied 3 years ago.

i dont think updated and no discs - so no to both

Expert:  Ashik replied 3 years ago.
What model of Mac is this ? iMac, Macbook Pro, Mac Pro etc
Expert:  Ashik replied 3 years ago.
Susannah, see this article to identify the exact model of your Mac : http://support.apple.com/kb/ht1758

I need to know the exact model of your Mac to help you