How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10074
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason is online now
A new question is answered every 9 seconds

I just upgraded my Mac OS from 10.6.8 to 10.8.4 and now my

Resolved Question:

I just upgraded my Mac OS from 10.6.8 to 10.8.4 and now my computer will not sync the contact information in my AddressBook with the Contact information on my iPhone 4GS. The initial attempt to sync wiped out all of the contact information on my iPhone and now I can't replace it with the contacts on my Mac.

Any suggestions?

Chuck
Submitted: 1 year ago.
Category: Mac
Expert:  Jason replied 1 year ago.
Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 1 year ago.

I still need help. I am willling to let you run a screen sharing session on my computer as long as it is secure and can be turned off or removed after the problem is solved.


 


Thanks


 


Chuck Morgan


XXX-XXX-XXXX


 


 

Expert:  Jason replied 1 year ago.


Thank you.

It will be removed automatically when we are done.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=cde4e5dd-a8bc-4e05-803a-7332930764bc&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=cde4e5dd-a8bc-4e05-803a-7332930764bc&SUPPORT=NET

Expert:  Jason replied 1 year ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 1 year ago.

I have been unable to run the remote application. I am running Firefox. The error message that I get says:


 



<jnlp codebase="http://67.192.95.188:8040/">
<information>
<title>ScreenConnect Guest Client</title>
<vendor>Elsinore Technologies Inc.</vendor>
<icon href="Images/WebStartIcon.png"/>
<icon kind="splash" href="Images/WebStartSplash.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="always"/>
<application-desc>
<argument>ScreenConnect</argument>
<argument>67.192.95.188</argument>
<argument>8041</argument>
<argument>cde4e5dd-a8bc-4e05-803a-7332930764bc</argument>
<argument>BgIAAACkAABSU0ExAAgAAAEAAQAPXd+GWHTea1XQ4Fig5wMlUTu6G24vC2qgNxX3hUQqagBpag7Eqk5ke7MRQB3qM6EcCFyNhdxYijifFWDGy83gqNgvtcvvdLErp4yV5s6cBLjxP0g6nvGEdtioYn2aN8sVZK/05N XOLgZ3g35JmLyuzdgKeK5tU0qY5PFBVyfqDK8r8fElbjfReedUU+zlGFO3yljRvDr+dAL0Vsk1KDwpl13RVOv/QfnSkwofG+cwhcW/uu0+xT3b2TFzeGAxL8wMECuz6yg4gs9P6kHGc4Mrmoegn26rShA8NQbzlxlXuL0RlUl8MsfzbzZa/3LQuIiFUSAMrfXDzhe2MeRgbzL9</argument>
<argument>Guest</argument>
<argument>sc_user20</argument>
<argument>undefined</argument>
</application-desc>
<resources>
<j2se version="1.5+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
</resources>
</jnlp>

Expert:  Jason replied 1 year ago.
Thank you for the update.

Please, run the link in Safari instead.

- Open the Downloads window in Safari, and then run the Elsinore item.

Thank you.
Customer: replied 1 year ago.

I tried running the URL in Safari. I get an error message.


 


What now?


 


Chuck


 

Expert:  Jason replied 1 year ago.
Thank you for the update.

That depends on the error that you got.

May I ask what the error was?
Customer: replied 1 year ago.

This is the error message.


 


We did not find results for: http://67.192.95.188:8040/?Session=cde4e5dd-a8bc-4e05-803a-7332930764bc&SUPPORT=NET. Try the suggestions below or type a new query above.

Suggestions:
Check your spelling.
Try more general words.
Try different words that mean the same thing.
Try asking a question on Yahoo! Answers

Expert:  Jason replied 1 year ago.


Thank you.

Please, go to the following link in Safari: http://tinyurl.com/mok8g9t


Customer: replied 1 year ago.

Safari gave me the following error message:


 


We did not find results for: http://tinyurl.com/mok8g9t. Try the suggestions below or type a new query above.

Suggestions:
Check your spelling.
Try more general words.
Try different words that mean the same thing.
Try asking a question on Yahoo! Answers

Expert:  Jason replied 1 year ago.


That is curious.

The page worked in Firefox, but cannot be found in Safari.

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE (reset Safari)
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset
- Go back to the same link in Safari and see if it works now.
Customer: replied 1 year ago.

I reset Safari as requested. I did get the "Just Answer" web page and have attempted to join. So far it has not been able to connect.


 


Chuck

Expert:  Jason replied 1 year ago.


Thank you.

Let's try another option.


DISCLAIMER

By choosing to click the Join.Me link below, you understand and agree to give the Expert full access to and control over your computer for computer diagnosis, service and repair; that any third-party software acquired, installed or used during the RemoteDesktop session, by you or the Expert, will be licensed to you, and any terms of use agreed to by you.

JustAnswer strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.



If you agree to the terms listed above, you may continue below.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 1 year ago.

I was able to download the "join.me" program. It tells me that I have been upgraded to "pro" on us.


 


Now what?

Expert:  Jason replied 1 year ago.
Okay.

Now you open Join Me, choose to share, and give me the 9 digit number it shows you.
Customer: replied 1 year ago.

562-619-430

Expert:  Jason replied 1 year ago.
Thank you.
Expert:  Jason replied 1 year ago.

Thank you for your time Chuck.

All is working now.

Jason, Mac Technician
Category: Mac
Satisfied Customers: 10074
Experience: Several years of supporting Mac systems.
Jason and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified