Still having same problem after successfully completing update and trying shift key. I also tried to open an old document (which opened normally in the past) and got the message "the open xml file .docx cannot be opened because there are problems with the contents or the file name might contain invalid characters ...
I haven't done anything to change the contents or file name of any documents.
In my documents folder
About a week ago I received a .docx document attached to an email from a trusted source. I have opened numerous documents from him without issue. However, upon trying to open this document I got the error message that I could not open the document and got the error message "the open xml file .docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example / \). This message also occurred with trying to save messages. Along with this, I got an error message regarding problems with normal.dotm file when I attempted to open and close Word. I did go in and trashed the existing normal.dotm file (per the advice of some Word forums) and the error messages upon opening/closing Word have stopped. However, I remain unable to open or save any documents.
I moved the folder to desktop but to no avail. I still get same error message saying that "the open xml file .docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example / \)."
I can't respond
yes every time I put in my version it says that the server denies access to your website 10.8.3
yes. I have reinstalled once and still got same error message saying that the file name was not valid when I went to open or save files. I did not do an uninstall before attempting reinstall.
No it is just a back slash. I don't remember changing it.
Ok. I think we have found the cause of your issue, hopefully.In the Finder, click the Go menu in the menu bar at the top of the screen and choose Computer.Locate the internal hard drive and select it, then click on the name of the drive a second time so that you can edit it. Change the name to:Macintosh HDRestart your Mac and then try Word once more.John
Great. It is working. Now I have the icons for word, powerpoint, etc twice in my menu bar because I reinstalled office from the disc. How do I get rid of one of the Office copies on my computer? Thanks.
Not sure. Where would I look to see if it is installed twice?
Looks like I just have 2 copies of Icons. Thanks for your help. You were very knowledgable.