How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6680
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My iPod touch 4g is stuck in recovery mode no matter what I

Customer Question

My iPod touch 4g is stuck in recovery mode no matter what I do. I have tried using a different computer, I have tried to restore it numerously, I have tried holding the Power button and home buttons together etc. but it never works! When I try to recover it, it says it is preparing the iPod but then it gives my error number 1611. Please Help!
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.
Welcome To JustAnswer!

My name is Dustin, And I am one of the Experts who will assist you today!

The two computers that you tried using... Were they both macs, or both PC's ?

Customer: replied 1 year ago.

They were both Macs (v: 10.6.3 + 10.6.8). They were both fully updated on itunes too.

Expert:  Dustin replied 1 year ago.
Thanks Jack..

Do you knjow anyone with a pc.. That we could attempt to try and complete the restore with?

Sometimes macs will cause that error on ipods during a restore..

Where as a pc running in safe mode, generally will not....

Also, in the meantime you could try creating a new user account on one of the macs.

And them shutting down, starting in safe mode.. and then trying to restore your ipod through itunes.. The new user account could help... But I still believe our best bet is to try a restore from a pc In safe mode.. If you still end up getting the same error, then weknow theres a hardware fault within the device..


Dustin S.
Expert:  Dustin replied 1 year ago.
Hi..

Im unsure of why you rated me with bad service.. Ive worked with macs and PC alike for years.. As well as ipods, iphones, and ipads.

There's no way in the time before you sent that bad rating, that you had time to read and try my suggestions.. To try a restore from a pc , and also from a mac in safe mode.

Those two processes would have taken much longer then 7 minutes you had to read my reply, and then rated it negatively.

Also, even if the steps didnt work. ( which I know you didnt have time to even attempt)

That still should not translate into a negative rating, as I am attempting to help you.. I cannot be certain 100 % of the exact step that will work.. All I can be certain of is that if we try the normal repair routines, at some point one of them will work..

Id like you to reconsider your bad service rating..

And in the future before leaving a negative rating like that, It would be honorable and rational to at least attempt the suggested steps first..

Thank you,

And if you have any questions or would like further assistance, I will be happy to provide it.

Dustin S.

Customer: replied 1 year ago.

I have tried EVERYTHING you said and none of it worked. Sorry you could not help me. Thanks for trying though :(


 

Expert:  Dustin replied 1 year ago.
So you tried connecting the ipod to a PC..

Putting the PC in safe mode... And then attempting a restore...

All within the six minutes it took for you to rate me with bad service?

Customer: replied 1 year ago.

Yes I have looked at EVERY possible solution before on the internet and I didn't want to feel like a jerk saying you weren't helpful WHATSOEVER! if u don't believe me I will send u a pick of my iPod (still broken).


P.S. it was 9 minutes.

Expert:  Dustin replied 1 year ago.
If you had tried to recover using a microsoft PC.. It seems like when I asked you if you had tried using only macs..

And you said "They were both Macs (v: 10.6.3 + 10.6.8). They were both fully updated on itunes too.""

Thats why I suggested attempting with a PC..

If you do not tell me about the things you have tried, and if you tell me specifically that you havent tried something.

Its not fair to rate me with bad service when I suggest something you havent tried..

And just because one suggestion doesnt work, doesnt mean that there arent literally dozens of procedures we can attempt.. At the end of the day either you want to work through the entire process of attempting a repair, or you dont...

I can only assist as much as im allowed to assist!
Customer: replied 1 year ago.

I have obviously been working on my iPod for a couple of days since it was really expensive. I have tried using a PC but not today so I didn't think it was worth mentioning.

Expert:  Mike replied 1 year ago.
On the Mac that the iPod is synced with please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified