Hi, I will assist,
I'm sorry about the issue. Are you using the facebook app?
Have you tried to do a quick restart yet: press and hold both the Power button and the Home buttons together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit, then check
yes I have done all that. we have been overseas and it was working well, got back to perth now it wont load any pictures from my friends
Sorry. Are you using the facebook app? Have you tried to uninstall the facebook app, then redownload it?
yes I am using facebook app, havent unintalled and re downloaded
Please try to uninstall it first, then redownload it from the App Store
how do I uninstall app can you run me through that
have deleted now how do I reinstall
go to App Store icon, then search for Facebook, then download it
I just went there and it is saying it cannot connect to iTunes store
Are you on Wi-Fi?
yes I am
that's strange. Do this again: press and hold both the Power button and the Home buttons together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
ok am doing this now
ok I have done this and it came back on saying it cannot connect to iTunes store
Can you disconnect the power cord from the wireless modem/router for a few minutes, then reconnect and check?
the modem has come up with everything green except for the wireless icon that is flashing red
Go to Settings, General, Reset, reset network settings on the iPad, then go to Settings, Wi-Fi, and connect
the I pad has connected to the wifi
see if iTunes work
it starts to load then it comes up with cannot connect
Was App Store / iTunes store work previously on the iPad?
don't know I haven't been to it while we were away or since this problem has started
Go to Settings > General > Cellular and make sure it's on
cellular data is on and so is the data roaming
turn off Wi-Fi and see if you can go to app store
turned off wifi and used 3g but still now letting me into itunes
It's very strange. Turn back on Wi-Fi, then go to Settings > General > Software Update. i
, and update if any
it says ios 6.1.3 your software is up to date
Go to settings>general>date & time>set date & time, and make sure data & time are correct, then check
ok have done that the date was not right have reset the date
now check app store
its working now have got app store up
great, now search for facebook and download it
am doing that now
just waiting for it to install
ok it has installed just logging in to fb,
you bewdy it has come up thank you, XXXXX XXXXX have just been that date setting.
great, yes, do you have any further question?
let me just think about that
no I think that will be all today thank you very much
You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit / OK when it shows up. Thank you very much,
ok will do thanks again. bye
You're welcome. Thank you. Bye.