How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1363
Experience:  BSc H.Dip Apple Certified Professional
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

Hello, Travis.I have a question...

Customer Question

Hello, Travis.

I have a question...
Submitted: 3 years ago.
Category: Mac
Expert:  David replied 3 years ago.
Hi, my name is XXXXX XXXXX if it's OK I will do whatever I possibly can to help answer your questions.

A locked file can be changed in Finder.

Select the file 9(in this case plugin) and press Apple key (also known as command, or ⌘ ) + I key.

There are a few different ways in which it can be locked, but look for a Locked checkbox.

If you don't see that, click the triangle to the left of Sharing & Permissions) and respond with the contents of that table.

Kindest regards,
Customer: replied 3 years ago.

Not locked files, locked PLUGIN!


Expert:  David replied 3 years ago.

Mac OS X is file based, everything is regarded as a file. If you go to Finder and locate the plugin, you can complete theses steps.

Open Finder, click Go at the top of the screen, and click Go To Folder.

Type /Library and click Go.

Do you see an Adobe folder?

Customer: replied 3 years ago.



Expert:  David replied 3 years ago.

I can't seem to access the old troubleshooting and am thinking perhaps I should Opt Out and maybe Travis can access the question given he logs back on soon.

I think the problem may lie in a framework mismatch, meaning the plugins are not supported on you version of OS X. Or that the files need to be unlocked using the permissions editor in Finder.

Kind regards,
Customer: replied 3 years ago.

Thank you for trying.

Expert:  David replied 3 years ago.
You're welcome.

Best of luck,