Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.There is only one version of iBooks available on the iPad. Your issue may be related to the way you are searching. Can I have the full title of the book you are trying to download?
I did a search for Harlan Coben and came across many of his books
Ok, lets force quit ibooks first. Exit out of iBooks, Then double press the home button. You will now see a series of applications.
Find ibook and Press and hold it until you see a prohibitory sign
Now open ibooks again. Click on Store in the upper left corner
Now in the search box in the upper right corner, type in harlan
The search box should auto populate coben.
Click on featured at the bottom menu bar
Now type in another author
in the search box
Lets restart your device then
press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Were you able to reset your ipad? Did you get the apple logo?
Try to search now. If ibooks is still not functioning, next we will need to restore your ipad back to factory settings
Lets restore your ipad then. Do you have a backup?
Are you backing up to iCloud?
Yes we will need that. Btw, did you actually reset the ipad and get the apple logo?
We can try to do without that
Instead, reset all of her settings. It will not erase her data. To do this, go to settings<General and choose Reset. Select Reset all settings
A list where?
Select Reset all settings
Yes and then press reset when you get a pop up
Oh ok. When it boots back up again, open ibooks and then try to do a search
No problem. While you are searching in ibooks, just make sure you see the wifi signal in the upper left corner
Open safari on the ipad and try to search the web
Does it visit webpages?
In the search box when you type in just the letter "H", do you get a list of suggestions?
I am just getting your message. Sorry for the delay
Is your friend back? Are you able to restore your iPaf
The iPad needs to be restored. If there is information on it that needs to be saved, you can either back it up to itunes or iCloud. When it is done backing up, you will need to restore your iPad
Whenever you get back online, respond to this chat and I will be notified
how do I go doing this?
it does not say where to enter my apple id, what i have is icloud
then account XXXXX@XXXXXX.XXX if I click on it is goes with the apple id same XXXXX@XXXXXX.XXX next line my password XXXXX is not the apple id password???
then at the bottom payment information????
I went to setting on left hand side, typed icloud on right window top it says account XXXXX@XXXXXX.XXX, then under maill, contact calecalendars etc....
yest I just typed on it it says total storage 5.0gb available 4.6 gb then ,amage storage then below change storage plan then below backup then icloud backup it's turned off should i turn it on
it also says automatically back up your camera roll , accounts, documents,and settings when this ipad is plugged in, locked and connected to Wi Fi
sorry to be so stupid but where to i select
I turned on the on/off button it says start icloud back up uour ipad will no longer back up to your computer automatically when you sync with itunes, I am totally lost
you are sure i cannot loose the picture nor documents nor programs
the ipad is not plugged in to anything, I am using my laptop for this messages
I have music in the itunes, and the photos re all the ones from the ipaad, none came from the computer
so I should go on
ok I clicked and it says backing up , very slow , how long should it take???
after to I have to re install everything??
another problem is that the password XXXXX automatically, but it cannot be the same password XXXXX use as it is short of dots ( letters I cannot see) and I am not the one who set up Icloud!!! The internet is very slow seems that the server has some problems I am in Antigua, small island in the west indies below Puerto rico near to Guadeloupe the french island
It says 3hours remaining!!!!!!!!!!
should I get back to you in 3 hours??? and how, will you still be on duty???
should I cancel the back up
so what do I do
ok so now I go back to setting wi fi reconnected- done
thw wi fi is not gettin reconnected
itmeans I have to go back entering the IP address etc... tis I do not know where to find it again
yes but now it is asking my password XXXXX the serverwould it be my email address
I think I got it then what
yes I am connected, meanwhile I do not want to loose my data in the back up
ok back on the window icloud back up then back up now says -the last back up could not be completed last back up never
done no estimated time yet
it is still slow, barely moving
still not moving, again 3 hours remining. so forget it, I will call the server tomorrow although it is saturday, if not got someone better than me to get back to you
I did, it still give me the option of 3 free books the divine comedy Vol 1 Inferno. no other books
I typed jackie in the search nothing comes in the box results
yes but only a listing of free books
no only featured bottom left, now it went on books made into films , i got back on featured top left it gives me library top left then I get now a window with ibooks apple no ratings then OPEN then the book case arrow on Details, then below the book case Description : ibooks is an amazing.....
then What's new : the ibookstore in japan now has undreds of thousands of books available for purchase......
the book shelves gives me a choice of Physics, chemistry no novels etc....I would think I am on Itunes US there is no antigua barbuda store
ok apple id XXXXX@XXXXXX.XXX, then payment information, then country region antigua barbuda, my alerts =manage then genius turn off genuis for apps
the payment info has my perso info
No idea, I do not think as she is from the states
NO it's my visa from my bank here, but I downloaded some music that I paid for with the same c. card
also you accepted my deposit
i did that I have now to choose a country or refion for the store which will match the billing address, therefore it is not possible
yes but after it come back to my billing info
so the answer is to get a us billing
I will call her later and will get back
Harlan Coben six years
it is on amazon at $ 16.98 but I guess this is the book no ebook
but opening an account with amazon will be the same billing problem
I will get back to you, how should I do that as you have spent some time with me and I do not want you to loose your credit. Do you know how much I owe, my deposit was us 68. which is not what I would be billed
thank you my email is XXXXX@XXXXXX.XXX
Hello, were you able to confirm if your friend is using a US itunes store?
Sounds like a plan. Thanks for the follow up
Ok. Talk I will talk to you Monday
Good evening. I wanted to check with you again to see if you were able to use your friends address to gain access to the US Book store?