Not sure. it is my daughters laptop. She has owned it about 2 years. It will not boot up so I can not get info.
No I do not have the disks. She does not remember if disks came in box.
Reset PRAM and NVRAM
If that didn't work, then run Disk Utility in Single User Mode. Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. This will boot your Mac into Single User Mode (black screen with white letters). Then type the following commands... /sbin/fsck -fy (note the space between fsck and -fy) If you can't run /sbin/fsck -fy then type only fsk - fy Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type reboot and hit return. Let the Mac boot up. (Disk Utility will fix all system errors, bad preferences files etc)
Please let me know if that didn't work, so we can continue troubleshooting.
after /sbin/fsck -fy: Got err Runtime corruption detected on Macintosh HD. fsck will be forced on next mount
Did Command and R keys for more than 2 minutes, back at white screen with Apple Logo and spinning wheel?
Yes, icon for EFI boot and picture of HD
She lives 20 miles away and she teaches school in the morning. Need to contact her after school regarding disks. Is there any other way to get this fixed without the disks?
I have looked through Apple Support Boards and basically the information you are giving me is there! I was hoping to get this started up without the disk. I knew already that I could buy the disk and fix it if that is necessary. I mean aren't there other things that could work; re-synch the RAM Memory of re-synch the HD... L was looking for more than just buy the discs. I don't think your service was worth $38 regarding this solution.
Herman, if you are not satisfied with my service, you can contact firstname.lastname@example.org for refund. And don't rate the answer anything.Best Regards,Ashik